eTech Parts Plus & Werx Repair Services — Attraction in Grapevine

On July 18th, I took my Apple IPhone to Office Depot to have the battery replaced because it seemed to need charging every day. I also had a small ¼ inch crack on the upper left side of the screen and decided to have it replaced along with the battery. My phone was working fine except for having to charge it every day. After Office Depot replaced the battery and screen, my phone started freezing up and would disconnect when I was on a call. I returned the phone to Office Depot, explained the problem and it was sent to Werx Repair. I was told that I would receive my phone repaired within 3-5 business days. I wasn’t aware that I would need to be at home to sign for the phone! This should have been my clue to what was to happen next! I made arrangements for someone to stay at my home to sign for the phone while I was at work. I was very excited to receive my phone when I picked it up from my friend’s home. To my surprise the phone I received was not my IPhone, it was a Samsung Galaxy S8. Now the excitement begins! I contacted Werx to explain that I’d received someone else’s phone and inquired about my phone. Werx had no idea who the Samsung belonged to AND where my phone was. I was asked to return the wrong phone and if/when they found mine it would be mailed to me. I was also told that I didn’t have to contact Office Depot regarding this incident (wrong phone), that it would be handled by Werx. Eventually Werx found my phone and mailed to me, this time at my office. My phone STILL was not working! I also noticed that I could actually see light from the seam on the outside of the phone; screen not sealed properly. Also the phone was now getting hot in addition to freezing up. The phone was sent to Werz AGAIN! After about a week I called and emailed inquiring about my phone, no answer and no response. I could go on and on about my frustration, disappointment and inconvenience but I will make this a short long horror story. To add insult to injury, Werx stated that I had broken my phone and that they were not going to replace it or purchase me a new phone. My advice for anyone considering using Werx… DO NOT! Find another repair company…..not only will Werx not repair your equipment, but they will also misplace it, and...

I called Etech Parts to request a price match for an iPhone 16 Pro screen. I spoke with a representative named Josh, who mentioned that he needed approval from a supervisor to match the price of $360 listed on the Injured Gadgets website, while their price was $399. I expressed my desire for them to price match and requested same-day delivery.

Another agent joined the call and asked me to send a screenshot of the lower price, which I was happy to do. However, it was already 2:00 PM, and their cutoff for same-day delivery was 3:00 PM. She informed me that they would not honor the price match.

Although Etech Parts is a local supplier, I cannot recommend them, as their prices are generally higher than those of other suppliers. I suggest looking for alternative options, even if it means waiting for shipping. In the end, I placed the order with Etech Parts because the customer I was serving needed their phone repaired the same day. I reluctantly paid their asking price and received same-day delivery. Moving forward, I will consider Etech Parts as my last resort for ordering.

Update:

The COO, Brett, reached out to us to gain a better understanding of the situation. He visited our storefront location and had a productive conversation about what happened and how he can provide better assistance. During our discussion, he was kind, professional, and understanding of our concerns. He also gave us context about their profit margins when selling screens, explaining that they can typically only price match items that are published and verifiable.

Brett mentioned that there was a misunderstanding during a previous interaction, and that the staff member could have price-matched the item. He has taken steps to address this for future reference.

Despite this, Brett did not request to increase our star rating. We have decided to make this change ourselves, as it reflects their efforts to assist customers whenever possible, even though they may not always be able to...

I don't often write reviews but werx repair was such a disappointment i feel compelled to. Firstly I purchased my "repair kit" directly from them on the internet. My repair kit contained vague instructions asking me to print off a receipt and to ship it back with the kit. I didn't have easy access to a printer and couldn't understand why this would be necessary so i called the company to see if i could forgo putting a receipt in with my kit. I was assured without hesitation that shipping without said receipt would be no problem at all! I even asked the woman "Are you sure?" and she said it was fine to ship without the receipt. Long story short I didn't get my phone back until i had place several phone calls to werx and waiting at least a month (maybe longer). They blamed me for not having put my receipt in with my repair kit!

When finally I did get my phone back I was astounded to discover light shining through the seam near the screen and then it stopped responding to touch! After calling them again they said that i could return my phone to have it fixed again... of course the shipping would be at my expense!

By the time i got back from traveling for work and after buying a new temporary phone I opened my email from them to see what i should do to return my phone...turns out there was a time limit on how long i had to return it! I gave up.

DO NOT use this companies services for any reason. You wold be better off throwing your phone in a lake and getting a new one...at least you won't have to pay their exorbitant fees!

Thanks for taking my money and giving me back a phone in even worse...