Johnson Fitness & Wellness Store — Local services in Southlake

We walked in to look at a Lifecyle GX (being Lifecycle fans). They had one, but in a box. The manager and another employee jumped into action to assemble just so I could do what I call my "touchy feely" thing. After it was assembled, I sat on the bike and it wasn't at all what I had expected. I was ready to purchase that day....if I liked it. Both my husband and I were disappointed it wasn't what we thought. Brandon the manager didn't push us for another sale, we said we wanted to go back to the drawing table and do our research. He wasn't pushy at all...just said "I understand and let me know if you have any questions, I'd love to help you out". As we were leaving, we liked the look of a Landice (we have a Landice treadmill so we know the quality). Both my husband and I liked the Landice, but it was about $700 more than what we had budgeted for. Brandon offered us a great deal on the price, plus he delivered that day. Great service! But it gets better...that evening I was trying out the bike and home and I couldn't get it to run a program. I was certain it was operator error so I called Brandon. He walked me through several things....still couldn't get it to work. Then he Facetimed with me so he could see what was going on. When we could resolve, he offered to come out the next day and replace the whole panel. We hung up, I jumped back on the bike to ride manual...and low and behold it worked just fine. Most likely the plug came loose during transport. But what excellent customer service. This was our 2nd piece of equipment from there and we can't speak highly enough. Great place with excellent quality equipment. In true "me" fashion that evening I had to do more research on this bike we bought without researching. I was able to confirm that Brandon did in fact give us a great price. Thank you Fitness HQ...

Scott was the first person I encountered; not only was he knowledgeable but he had the best customer service! He knew I was in a rush so he ensured to only answering any questions that I had rather than trying to sell me on things. He followed through with all of my specific questions and was very thorough. David was great at finalizing our deal and making sure that I was getting the very best deals! There was no gimmicks, just transparency. He made it easy to purchase while putting my mind at ease. I am blown away at the quality of people that work here.

Now, we have come to the delivery portion; Charlie was amazing at adjusting to the times that was most convenient to our lives. He had great, and fast communication throughout this whole process. My movers were Taylor, and Effran. They were the best movers I have EVER encountered. They were clean, meticulous respectful and efficient! I am blown away at the professionalism and great product that they produced. Would use them for...

Superb assortment and even better customer service. We’ve purchased all of our home gym equipment here and are extremely satisfied with the quality and always receive great customer service. Most recently I went in looking for a leg curl machine and Scott reviewed my past purchases and enlightened me to the fact that I could buy attachments to the bench I bought a couple months prior which saved us money and space! He spent a good amount of time showing us a lot of great options that were not visible on the floor for us to consider as we expand our home gym, and kindly helped us bring everything out to our cars. We used to look for a lot of equipment on Facebook marketplace thinking that was the best value because we assumed stores would be overpriced, but that has proven to not be the case! Overall always a great experience with the staff here, we will continue to shop for all our future...