Simply Stunning Boutique & Kathleen Krisnoff Bridal — Attraction in Greensboro

I almost never write reviews, so know that I am taking the time to do this because I was that unhappy about our experience here. I went to this shop with my friend who was the bride. There was already a bride there trying on dresses. That bride had a platform in the middle of the room, lots of attention from the staff, and members of her family were sipping champagne. My friend however was given a dressing room and platform tucked back a little more which wasn't a huge problem because she is plus size and we knew she wouldn't be able to zip up a lot of dresses and the privacy was appreciated. However, it was like once we were tucked back there we didn't matter as much as the other bride. I was the one who picked out my friends dresses and I was the one who got her in and out of them. I basically did the sales associate's job for them. And at no point were we offered anything at all to drink, not even water. The manager was actually the one supposed to be helping us and even after offering to take away the dresses that we didn't like we had to get her attention to actually give them to her. She was busy watching the other bride try on dresses even though there was al sales associate already helping that bride. I spoke to the manager at the end about how my friend, her mom, and I felt neglected and like my friend didn't matter as much as the other bride and how I felt like I was doing their job for them. She gave me a story about Covid protocols meaning that they couldn't be in the dressing room but I had watched the other associate go in and out of the other bride's dressing room. She also said that she wasn't sure that my friend would feel comfortable having her in there because my friend wasn't able to actually put on many of the dresses, but she never even asked or offered. And that still doesn't explain why she wasn't waiting outside the dressing room for the curtain to open to offer her help and support. She was standing nearby but her focus was on the other bride and not my friend. It would take her a minute or two to realize that the curtain was open and that we were discussing my friend's thoughts on the dresses. My friend, her mom and I all watched as the other bride received tons of attention and help and then her mom got a similar treatment after her as she tried on mother of the bride dresses. But the treatment that we got was not at all the same. It's hard enough for a bride when they don't fit into the sample dresses, the experience doesn't need to be made worse by a salesperson, especially a manager, not being focused on them while they try to pick out the dress for their special day. My friend left the shop sad and I left angry over the way she had been treated. If you fit the sample size then I'm sure you will have a great experience in this shop. If you don't though, take your business somewhere else where they won't treat you like an...

If you're looking to have the worse experience being a bride this is the place to go! Normally I'm one to check reviews before going anywhere, being newly engaged I had no idea I should of done this for bridal shops! Divas was offering a special for 10% off your dress if you say yes to it at your first visit. They didn't have the dress I originally went there wanting to try on - so they kept having me try on dresses I wasn't that into. I was feeling pressured to say yes to one of them after trying on so many especially to get the 10% off. I found a dress that was okay - had some of the things I wanted but they made me feel as if I needed to say "yes" and purchase the dress so I could get 10% off. My mom was buying the dress for me and due to her living in another state and me unable to reach her on the phone I didn't feel comfortable putting the 75% of the dress($1,700.00) deposit down. After trying to call my mom for 30 minutes and me feeling so much pressure my consultant then came up to me and my two friends to say I could pay $250.00 and I would have 30 days. This all happened on a Sunday late afternoon - when I finally got ahold of my mom she informed me things had changed (due to a family member passing) and she was unable to purchase a dress right now especially at this price range and Divas was closed. My friend that was there with me trying dresses on (who heard the consultant tell me I had 30 days with the $250.00 payment) called them for me (due to me working) the next day they were open on Tuesday and they were complete rude to her and told her that the $250.00 was non refundable and sorry about my luck. I then informed my mom what they said to my friend - my mom then tried calling them, spoke with the manager who was even more rude and outrageous. We have never been treated so poorly by a person let alone a business in our lives. Its so ridiculous how this over priced, poorly managed, customer service lacking business runs. I would completely understand if the dress was ordered - but the dress was not ordered (in order for the dress to be ordered you have to make the deposit of 75% of the dress) they told me: I could secure getting 10% off the dress by making a payment of $250.00 and it would be alright that I couldn't get ahold of my mom because I'd have 30 days. Yet they're still fighting me and not owning up to what they told me. They're claiming they never told me I had 30 days, even though they said it in front of me and 2 friends. If the $250.00 was non refundable I would of never paid it - I wasn't the one buying the dress I told them I couldn't pay the non refundable deposit because I needed to speak with my mom first, which is when they said I could pay $250.00 wait to hear from my mom and I'd be safe by having 30 days. This place is a joke and only care about charging WAY more than other surrounding bridal shops and...

I had the best experience at Diva's - both times I've gone! And I'm looking forward to going back for subsequent visits now that I purchased my dress from them 2 days ago. I was a newly engaged bride when I went to Diva's to try on dresses, this was my second time trying on wedding dresses (the first time was awful). I knew that I wasn't prepared to walk out with a dress the first day that I went and really I chose Diva's for the convenience, living right down the road.

The first time I visited Mariya pulled amazing dresses, she quickly picked up on my style and took great notes. There was no pressure that day from Diva's to walk out with a dress, I was so relieved because I really didn't want that experience, and I didn't get it at all! Mariya saved the dresses I liked in my file for next time, if there was going to be a next time.

Fast forward two months later and I went back with my sister and mom this time (plus 2 young nieces) and tried on those original 4, plus more. Mariya was so great not only entertaining the girls, but catering to my needs and remembered every detail from the dresses that I tried on previously and helped me remember what I said about them :)

The last dress she pulled she warned me it was a little out of my price range and she apologized and said she would never do that, but it was one that I had pinned and from her paying careful attention to my comments on all the other dresses, she pulled this one for me. My eyes lit up when I saw it, and then become watery when I put it on. It was the one! It was so perfect and I thank Mariya and the entire staff at Diva's for the amazing experience I had both times I visited.

I am so grateful and appreciative of their patience, expertise and amazing personalities - they aren't just trying to push and sell dresses on you.

Thank you so much! I cannot wait until I see my dress again and wear...