Ocean Honda Groton — Attraction in Groton

This dealership has gone downhill from what it used to be 20+ years ago. Their new service manager (SM) is all talk & offers long standing customers nothing but disappointment. On his own volition, one day I mentioned being upset about a recall for an unprecedented issue of peeling paint on my 2014 Pilot that for some reason I never received. This recall was issued years after & was apparently only valid for a very short window. After being alerted to it randomly by a tire dealer, I had called Cardinal & asked for help. At that time I was told by the old SM to call corporate & ask for an exemption. I did & was quickly told I was too late. So when this new SM offered to assist me, I was ecstatic! He asked me to come take pics, to send my original email & to specifically document the over $200k in Honda items I have purchased over the past 2 decades, proving how loyal I am to the brand. He said he would pass it along to his regional rep & based on his experience with them, he knew they would offer me something. He said he couldn’t guarantee 100% or even 50% but he assured me they would come back with something based upon what he’s seen them do prior for customers with my level of loyalty to Honda. Saying, “dealing with corporate you are just a number…dealing with the local rep your personal relationships are taken into account"....3 MONTHS PASS, with multiple voicemails to the SM & he completely ghosts me, not one phone call returned that whole time. I probably left 6 messages. So being totally disgusted, a couple weeks ago I asked to speak to the SM’s boss who called me back, apologized & assured me he would speak to the SM & get back to me…& guess what? A week passed, & he never called me back either. So today, I just happen to call on my Civic in for service & finally got the SM on the phone, He proceeded to tell me that the regional rep was NOT going to offer me anything, & used being sick for a couple weeks as the excuse for not calling me back for 3 months somehow. He proceeds to basically tell me that he never promised me anything & denied using any verbiage about his past experiences with this rep & how he’s helped others with my level of brand loyalty. I asked if I could see the denial & was told that wasn’t for my eyes to see. I can only believe that he never did anything with all the info he asked me to provide & is choosing to gaslight me instead. After hanging up with the SM, I called his boss from the number listed in my phone from his previous call to me and this person, which I assume is senior management, jumped down my throat for calling his personal cell. Again, he HAD CALLED ME from this number. I attempted to summarize how ridiculous and unprofessional these past 3 months have been, and how upset I was that now both of them had never gotten back to ME as promised…& all this guy would do is loudly talk over me and tell me that he didn’t appreciate my tone. Ha! As if someone that has been blown off for 3 months, by multiple levels of management, been lied to, and is now being talked over, wouldn’t be upset! 3 months ago I gave this dealership business yet again by purchasing my 5th vehicle because of the words & essential promises of the SM to only be rudely treated by 2 levels of “professionals” there. Not only did I experience all of this, but the Civic I recently purchased, has been repeatedly in the shop since buying it used from their salesman who had traded it in. This time, I was told it would be ready at 5pm, & at 4pm I called to see if it would be ready any sooner so I wouldn’t be late for an event…only to be told that they hadn’t actually even started working on it & asked if they could have it for a 3rd day!!! I’m convinced that no one can uphold their word or do their job efficiently in service. Even my Pilot has been in for the brakes 3x because the “brake inspection” failed to catch all issues at the same time resulting in me having to replace the same parts multiple times. Wasting people’s time & money seems to be the new mission statement that this service department...

This Honda dealership decided to host some block party that literally, not figuratively, shook the windows in ours homes across the street. My autistic son was so scared he hid in the closest for hours. That’s how this dealership wants to treat the community in which they do business. I can image the customer service that they don’t offer those who come in to purchase a car. My advice? Avoid this dealership at all costs. I intend to sue them for violating our quiet enjoyment. There’s reasonable sound and unreasonable sound. Bass that can shake the windows across the street isn’t a block party. It’s a concert and no one, not a single person in the Navy Housing area, received a warning that there would be a concert.

EDIT: I called the dealership and received NO assistance. Instead of cooperating with the community that the Honda dealership relies on, the employee said it wasn't her responsibility and that there was nothing she could do about it (Louise). This isn't just unprofessional, this is unnecessary. It's a furlong conclusion that a business that treats their neighbors this way will surely mishandle, mislead, and misinform the customers that walk through that door (which I don't advise). If they treat their neighbors this way then you can imagine how they'll treat you when you buy a car from them that needs work. Will you be belittled and told there's nothing they can do about it? It's best to take your business elsewhere to a dealership that actually cares about their community and their customers. This is a business that I will, personally, endeavor to get placed on the US Navy's Business Black List. If you are in the US Navy or US Armed Forces, I highly recommend you avoid this dealership. There are a number of dealerships in a few minutes of this place that are far better. And to the people at this dealership who intend to send me a "cease a desist letter.' Don't bother. It's a waste of ink. Let's just go right to...

I just bought used Honda CRV 2016 certified with 182 points inspection. I went home and I started reading the papers and I did not fined any paper about the oil change I called the service department and someone said we did the oil change but we do not provide any paper work so I got suspicious, next day I open the hood and I spotted mouse nest in engine behind the valve cover so I went to Honda today and I met the sales person and I show him the pictures ,he was going back and forth and at the end no body approaches me they tried to blame each other for there own failure, so how this is possible the certified mechanic did 182 points inspection but could not see the hazard material in the engine compartment , so to me he never check anything just filled out the paper because think about just to count to 182 takes you some time forget to check every single one .I tall them about the breaks ,the car has 38k miles and they didn't have any record for breaks to be changed To many managers at cardinal Honda but no body have a solution in my case probably because I speak with an accent and I do not know much about the cars So put it this way Honda makes the car and have a good reputation for their hard work The sales person works hard to sale that car because of a competition an byawy the sales person was Vincent real value to the company, was my first time there and was not planning to buy a car that day So what cardinal Honda does as a dealer just the service and in my case that service fail . I am so lucky I save my self and my family because next week we have to go to Pennsylvania in middle of summer with a flammable material in a side of...