Hartland Flowers — Attraction in Hartland Township

I'd like to preface this review by explaining that it is the first and only negative review I have ever written for a business. My husband and I are HUGE supporters of small and local businesses, which is much of the reason we chose to live in the Milford area. My husband has ordered flowers from me through this florist on numerous occasions, which I would think would be a reason to want to be kind and work with a customer. Sadly, this is the worst customer service I have ever experienced. My husband and I are reasonable and understanding people who realize that mistakes can be made and everyone can have a bad day, however, the incredibly poor customer service and lack of professionalism in handling what should have been an easy situation to resolve is why I am taking time out of my day to write this lengthy review.

My husband had kindly ordered flowers for me for Mother's Day to be delivered the Friday before Mother's Day from he and my 16 month old son, however, these flowers were never delivered. My husband asked that I contact the florist for a reimbursement the following Monday. Neither my husband or I were upset about this, we simply wanted to make sure we didn't pay for something that wasn't received. I contacted the florist and spoke to Leslie, who explained that they tried three times through the weekend to deliver and left messages (the only message I received was on Sunday at 10am- 2 days after the scheduled delivery, and on Mother's Day when I am at church and enjoying my day with my family). I explained that I did not recognize the number the message was from as I had not been the one to order the flowers. They did not once attempt to contact my husband, who had ordered the flowers and was aware of the scheduled delivery. Leslie begrudgingly said she would refund my husband. Had the situation ended there, I would not be writing this review. 20 minutes later, I received a voice message from Sue, who I presume to be the business owner. I was very pleasant at the start of this conversation, as many good business owners may be making this point of contact to make things right considering my husband has been a regular customer. She immediately explained that she was upset and reiterated attempted delivery, to which I simply responded that I did not receive any messages until two days after the scheduled delivery and that my husband who had placed this order and scheduled this delivery was never contacted. At this point, I was just confused as to why I was being contacted about an issue that I had just resolved on the phone 20 minutes prior. I calmly, but at this point, directly, explained that we simply wanted to be refunded. She responded, "I WILL THROW YOUR FLOWERS IN THE DUMPSTER AND YOU CAN TELL YOUR HUSBAND TO FIND ANOTHER FLORIST!" and hung up on me. I was shocked and saddened that a local business we have supported could respond in such a harsh way. A simple apology and a credit for the next time my husband ordered flowers would have been perfectly sufficient to us.

My husband and I will gladly find another local florist and encourage others to...

I ordered flowers on 2/2 to be delivered to my home on 2/14 for Valentines day. On 2/14 I made several attempts to contact Hartland Flowers, had the automated system say I'd be called back, didn't get called back, finally got through to someone at the shop, was told my order was out for delivery and would arrive "at a reasonable time, not like 8:30(pm) or something." 8:30pm comes and goes, I call again, again get the automated system, call the number provided for urgent calls. The "representative" on the phone doesn't indicate they are with the company, at first I thought I called the wrong number. They tell me my order is next to be delivered. Finally at 9:10 I get my order delivered.

The delivery representative says sorry for the late delivery and asks if I had candy with my order, which I did and they give them to me as well. Not sure why they didn't know what was in my order but at least they didn't forget either item.

The arrangement is okay. It has 12 roses some show signs of wilting/ withering. Some lost petals. Some leaves are beat-up or otherwise damaged. I wouldn't complain about the quality by itself but in the interest of providing a full review, I feel it's worth noting. My honest opinion is the arrangement itself is a 3 out of 5 stars

I called the next morning to let them know about my experience. They said 'We know' and apologized, said it was unfortunate, and that they were busy. I was curious why my order was one of the last ones and I was told that business order get priority as well as orders with time constraints. I did a test order and didn't see a way to set a time constraint but could set it to a business order. If you choose to order from Hartland Flowers, and I DO NOT recommend you do, and you want it to arrive earlier, set the address type to business not Home.

I was offered 50% off my next order and free shipping. But I still doubt I will order from Hartland Flowers again, definitely not for delivery. My reasoning is, I spent a lot of time calling for an update, when I got an update, it was wrong, what I got was not worth the hassle, part of the purchase was being able to surprise my wife and brighten her day but I had to tell her I got the flowers so no surprise, and the day was almost over when she got them so I did not get the full value of what I thought I purchased.

Overall I was disappointed with my experience. If I had been contacted that it would be a late deliver, given accurate information when I called, or had been contacted with an apology instead of having to call them to be told 'we know it was late' I wouldn't have taken the time to write...

Customer service was absolutely rude. I called around for some balloons to be inflated, which I was told no problem by whomever answered the phone. I was so pleased that, after calling everywhere with no luck, they were pleasent and willing to help that I also intended on purchasing something else of value(25$). However, immediately upon I walking into the store, I was bombarded by at least 2 other employees with attitudes regarding the filling of balloons and there was a helium shortage. Basically, in not so many words, how much of an inconvenience it was to even speak with me and then I was price gouged by the "mom" there...assuming the owner? Who also couldn't be bothered by customer service or kindness. Then, after that, I was told "maybe" they'd fill them up... No guarantee, and wouldn't know till am. I called Target, who had helium, so I retrieved my balloons from the sour people at Hartland Flowers. When I did, informed them that they lost a customer permanently, the owner(?) and her dtr could not have cared less. The only person to apologize was another very nice lady named Leslie, saying they were busy for homecoming. I said thank you, but the two rather rude ones were the ones who needed to apologize. At which point they looked up, but made no effort. It takes just as much time to be kind as rude. They could have easily got some helium from Target or Meijer or even Party City, who did have it by the tank, and they would have saved themselves a customer and it would have paid for itself with a couple orders by the way they were gouging the prices.

"People won't remember what you did or said but they will remember how you made them feel...