Wings Etc. — Restaurant in Hartland Township

Wife and I went to the Hartland location on 2/28 to give it a try. Hostess was pleasant and the place wasn't real busy. Once we sat down we waited a bit for the waitress to come. First interaction was nice and we ordered our drinks. They seemed to be setting up for some kind of band and were moving things all over the place. Luckily it was right behind us so the dragging of tables and constant bumping my chair added to the ambience of live entertainment.

We ordered an appetizer (Chips Fiesta) and when it finally came it was a decent amount of chips with a bowl of cheese and a bowl of salsa. Both tasted like they were fresh out of the glass tostitos jar but it was ok. Our waitress was either preoccupied with the band or sitting at a table by the wall and couldn't seem to care less that we were ready to order. Once we ordered the Wife got wings and I got a chicken sandwich with fries. Waited quite a while even after our 1st drinks ran out for food. The runner brought us our food and she was very nice. Asked if we needed anything else and I told her our waitress so we could get more drinks. Waited a while (at least 10 minutes)for the waitress to show back up and had time to admire the food.

I will start with the plus. Fries were seasoned curly fries and they were on point, Perfect. Unfortunately that is it. Wings were drowning in a pool of grease and the 2 sauces the Wife had ordered and really had no flavor. The chicken sandwich looked like it belonged on one of those Sarah McLachlan homeless dog commercials. Flat patty (Maybe 1/4 inch) with a crunchy and stale bun. No tomato, no lettuce and just a kiss of sauce on the bottom bun. Talk about bait and switch from the menu pictures. I mean how does a wing place mess up wings and a chicken sammy? I ate the fries and waited for our waitress (all of 15 minutes) to come by to ask her what is this chicken sandwich.... We still had no drinks by the way. I showed her and she apologized and got me a dish of the fixins so I could make my own $16 sandwich.

The wings were not good at all so my Wife only had a few which is good because she ended up throwing them up after we got home. They were super greasy and looked like they were dumped in the basket with a ladle full of sauce dumped on each pile of wings.

Service was terrible and outside of the fries the food was the same. If you are one of those people who likes poor service and bad food but only if it is expensive then I would suggest you go here. We were not the only table having issues by the way. Maybe it was an off night or maybe the music thing coming in was too much but the overall experience was garbage. Add on that and early evening due to puking and you have yourself one humdinger of a recipe for bad review. I have stopped in here a few times for a drink at the bar but never ate. Thankful for that. Potential for this place is huge but the current execution will leave you writing a bad review while your Wife pukes in the other room. Go...

UPDATEAfter a couple not so great experiences I left a poor review. One of the owners contacted me, apologized and asked how they could make it right. I gave some suggestions, which he seemed very responsive to and gave us a $50 gift card and asked us to give them another chance. So we did, we ordered appetizers, dinner, and dessert and it was all REALLY good! They got everything right on a pretty large order, the staff was friendly, the service was timely even though they were super busy. That being said, I think the folks here are striving to make things right and I give them credit for that. We will be back again in the future.

The food is actually pretty good and we have ordered carryout a handful of times, however, the last two times in a row we have ordered for pickup, parts of our order were missed, including things we paid extra for. Additionally, my daughter found a HAIR in her sandwich and it was not hers, that's disgusting. I called and asked to speak to the manager who apologized and instead of offering me a credit and taking my name and phone number (like every other business I've dealt with over the years) he told me to drive back up and they would remake the order. I told him that was not an option as it was 9 o'clock at night, he then said I could just drive up and he would give me a credit. I cannot understand why a credit could not be given over the phone like every other business on the planet. I have complained a few times over the years about a wrong order, shoddy service etc. and without exception every establishment took my name and number and gave me a credit over the phone. Why should I have to drive up there twice because you screwed up? The manager said he would have the owner call me the next day, and I have yet to hear a word and it's been over week. Lousy customer service, lousy business model, and a real disappointment overall. As a healthcare worker I find it really disappointing to see the owners defending their disdain and disregard for state mandates by using the excuse of supporting their employees. Really? Why are you the exception to every other business out there following the...

My fiance and I used to love coming here. Now every time we go, we leave very disappointed. We enjoyed the food, but when the service sucks, it makes the entire experience sucky. The last 3-4 times we’ve came in, we have had the same exact waitress. She is extremely inattentive and even when the entire restaurant is empty, she’s off chatting at the bar or in the back doing whatever.

We had her January 9th, February 22nd, and March 20th. All around 1-2pm or so. Can’t remember her name. We used to go every week after pay day, but because of this waitress… we’ve only managed to convince ourselves to go because MAYBE she wouldn’t be there this time. The disappointment seeing her after we’ve already sat down is immeasurable.

I can’t imagine taking this long to get our order taken when we come in knowing exactly what we want every single time. Not to mention never filling our drinks ONCE when we get the easiest thing to refill ever… water!!

Last time we were there it took her 40 minutes to do the process of paying because she kept disappearing in the empty restaurant for 15 minutes at a time after each step knowing we were paying.

We waited 20 minutes after eating, sitting on our phones with empty cups and plates waiting just to ask her to bring the bill. When she finally brought it, we immediately pulled out our card, but she had already ran off. 10 minutes later, she takes the card and finally finishes the payment. She must really not care about receiving a tip? Or maybe she believes the men sitting near the bar area will tip her better. 🤷

I wish we could go here again, but I don’t think we will go as long as this woman...