This is my 3rd 5-star review over a number of years of my going to Stereo Maxx to either inquire about a product I was interested in and/or having that product installed. (My other reviews just happened to be on yelp, but I clicked on Google reviews at the search hit here.)
It's always been a pleasure either asking about a product or having one installed at Stereo Maxx. Sam (the owner) and his staff have always been very informative, very easy-going, and very non-pushy (they always give me plenty of time to calmly think about whatever options I wanted to consider and they don't push you to break your budget) about whatever product I've asked about or was interested in. And although I'm not always up on every aspect of the latest vehicle audio technology about something, they've always made me feel like there are no dum questions (even when I know that I've sometimes asked one).
And I always feel that I've been offered a deal there that makes both parties (Sam/Sami and myself) feel good. And that's why I'm always willing to drive all the way down from Berkeley to Hayward -- passing up several cities and many car audio dealers along the way: I'd just rather go directly to someone I already feel good about. Sam also has a good range of quality audio products (I've been completely satisfied with the ones I've bought). And he's got 5 or 6 bays in his garages, so my installation waits there have never been too long, and his installation workers are pretty helpful too. (I'm one of those people who sometimes likes to watch from an appropriate distance while his car is being worked on.). But, I wouldn't doubt if it took more than 1 day for a major speaker/system installation.
After all, if a retailer treats me right, and makes me feel comfortable doing business with them on, to me, important services and/or purchases (and especially for what I call quality-of-life purchases, like car audio-visual products that make spending a lot of time driving a lot more enjoyable or practical), or make it a lot more tolerable to be stuck in slow or stopped Bay Area highway traffic, then I'm always willing to go even way out of my way to purchase from that person/shop again!: I'm more than happy to contribute to their livelihood.
And while I'm browsing other products while I'm waiting, or strolling outside, or watching a cable movie in the comfortable waiting room, or briefly chatting with another customer about his system, I can see and hear that Sam really cares about providing quality service and quality products to other customers too: that's always been my experience. [Although, I could imagine that in public contact jobs, upon occasion, some customers can be very difficult about what they want an owner to do.] I've also always asked for and gotten a brief starter tutorial about the basic operation of my installation purchase.
So, while I can readily see that other customers with really fancy muscle cars/vehicles have spent a lot more money there on big audio systems than I have, I'm still pleased to give Stereo Maxx 5 stars, because how you're treated regardless of how much money you do or don't spend is the most important to me, and the basis (besides good products) for how I recommend a business. And that's why I'm a repeat customer over the years and taking the time to do this review.
And, finally, as I said in one of my other reviews (at yelp), right across the street from Stereo Maxx is a great little Mexican cafe called La Piñata, with an ultra charming, colorful outside & inside decor, a very nice menu, great food & drinks, generous servings, nice waitresses, and very good prices, as well as little outdoor tables. Bring your girlfriend/boyfriend there to eat while you wait for your vehicle to be done (especially if you can't avoid a busier weekend day at Stereo Maxx). I wish La Piñata (also because it stays open 'till 3am[!!] late-week and on weekends) were in my neighborhood back...
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