Xfinity Store by Comcast — Attraction in Hendersonville

I’m not even the type to leave negative reviews on anything ever, but my experience with them has been atrocious. I live in a new apartment where they have a monopoly on internet service, and for almost a year I had internet through them with no major issues. The internet was set up through my roommate, and so when he moved out and I got a new roommate, I returned the old modem. My new roommate went to set up a month to month plan, because we were only going to be in the apartment for 2 more months, so of course paying for a year made no sense. We just wanted the 50$ base month to month internet, but an install was going to cost 70$. The employees at the store told my roommate they were having technical issues waiving the install fee if he could set it up, but they went ahead and gave him a modem and said to call if he got it set up himself and they would cancel the scheduled install. Me and him set it up and had it working in 10 minutes. He called to have them cancel the install so we didn’t have to pay nearly the cost of the entire two months just for the install fee. They deactivated our ENTIRE ACCOUNT INSTEAD. He called the next day and was left on hold for ages, before finally having to give up because he had work. He finally got in touch with a manager, who said he could see about getting us some sort of inconvenience credit once it was all fixed. I took the modem back into the store and explained the situation, and not only was I told that they could not possibly waive the installation fee even though we were obviously perfectly capable of easily setting it up, but when I showed the managers card and mentioned some sort of inconvenience credit, the employee completely blew it off and ignored it. I have had HORRIBLE experiences with them nonstop for the past month, and sadly because i have 1 month left in the apartment I cannot simply go to a competitor. Obviously if I’m typing something this long, it shows how truly annoyed with them I am, and how passionately I will recommend people I know to use anyone but them for...

Charged after cancelation for the next months service. I turned in my equipment and received my cancelation verification email on March 4th, and then charged on the March 27th. I disputed the charge with the credit card company and won. I moved out March 12th. Thereafter I received a bill in my forwarded address. The 1-800 number does not recognize my number as an xfinity user and you can say representative, agent etc… until blue in the face the call line will just hang up on you. I found my account number and got through to a person, they refuse to remove the bill charged on March 27th for service that would be used in AprilI. They argue with you non stop and will change what they say and when you use their own words against them when you have them confused they further to get angry. I do not owe you money, my credit card company disputed the charge and now you want to mail me a bill, you have some nerve. I should not have to dispute a charge over and over again. You have been paid in full! I DO NOT OWE YOU! Do not pass go, you will not collect $81.11 in fact you owe me for letting an unauthorized user/my ex canceling the service and then me having to bring in my ID and pay to turn it back on at which point I was told I would not be charged that early disconnect fee and then the reconnect fee as I the customer did not personally cancel the service. Calls are monitored and recorded and I am not a man. The on record msg center promised the early disconnect and reconnect fee would be credited to my account and it never was so again I DO NOT OWE YOU ANYTHING! Your service is not quality and I will not return and you will never be paid what you...

It’s not about this store specifically but Xfinity service in general. I’ve been a customer for about 8-9 years now and have never had too many issues until this year. My internet has been a problem but that’s another story. My main issue is with the mobile service. I signed up in June because of a deal they offered me and it was going to decrease my monthly expenses for a year. One of the incentives was a $100 e-gift card after 90 days, (the timeframe wasn’t disclosed to me until later when I inquired about it as I thought it would be issued sooner but it’s policy that’s fine) and was told it would be sent out at the end of September. It is now the middle of October and I realized I haven’t received it so I reached out and chatted with an agent on the app and they said they would send it within 24 hours. That has now happened 5 times with 5 different agents. They said it was originally sent out on 09/29 and they have verified my email address but I have scoured my inbox, spam and deleted messages and have nothing from them except emails about my monthly bill. It’s so frustrating to feel like I’m begging for $100 that was promised to me and that they obviously wanted to incentivize me with. Not to mention everytime I reach out, they always try to upsell me or change my service to get me a “better deal.” I wish I had never signed up for mobile, it seems like I’ve had issues ever since and it’s becoming more trouble than it’s worth. Hopefully they’ll eventually send the $100 gift card but I’m not...