Mattress Firm Indian Lake Blvd — Hotel in Hendersonville

If you like high pressure tactics, pushy salesmen and people that don't listen, this is definitely the store for you. Upon entering, I was immediately pounced on by a guy who did not tell me his name, was not wearing a name tag and did not introduced himself and just said what are we looking for today. Honestly, that is an okay greeting to begin with but then I told him, I don't know what we're looking for, we came here on a whim not even sure that we're buying anything we really would just kind of like to look around. He would not go away I told him no less than five times we don't know, I will come get you if I need help we are just looking. He would not let up until I said very loudly I do not know what I want, if I need help I will come find you and he finally walked away. 10 minutes later, if that, a woman came up and asked if we had any questions she was very nice she was just checking on us. I asked her about what kind of special financing they offered and from behind the desk he starts yelling things out at me and I turned to him and I said yes I know about synchrony I know about Mattress Firm financing I am actually a long time customer. Then he starts trying to tell me how synchrony works and I said sir I just said I'm a long time synchrony customer I understand how they work I know the rules and regulations I was asking what sort of specials they were offering at the time and he still would not let it go. We ended up making our way to the front and just leaving. I was absolutely shocked at how aggressive he was even after telling him to basically back off and let me look around because I didn't want to talk to a salesperson at that time. I didn't have any questions, I didn't want any information from him. I know that some people do and that's fine but I explicitly told him I just want to look around the store when I need help I will come find you. We left without purchasing anything and probably won't purchase anything from there ever again despite the fact that I've purchased every mattress in the last 10 years (5 to be exact)from that store. If that's who's there now I...

My wife and I had a terrible experience at this Mattress Firm location. We went to this store (located at 280 Indian Lake Blvd, Ste. 101, Hendersonville, TN 37075) on Sunday, September 4, 2022 to purchase a new mattress and bed frame. After deciding on what we liked, we purchased a mattress and frame from salesperson, who advised that both the mattress and frame were in stock and available for pickup immediately at Mattress Firm’s Middle Tennessee warehouse, located in Mt. Juliet. We paid for the mattress and frame, then headed to Mt. Juliet to pickup both items. Upon arriving at the warehouse to pick up our purchases, we were told by warehouse employees that neither item was in stock and that we should talk to our salesperson. I immediately called our salesperson who offered me the following odd explanations for what had just happened: (1) Although the Mattress Firm’s computer system indicates that products are in stock and available for purchase and pickup the same day, they are in fact not in stock, not available for pickup the same day, but can be delivered at a later date; (2) COVID has screwed up everything.

As a result, I asked the salesperson to cancel the transaction and refund our money entirely. Furthermore, I asked salesperson to please send me email confirmation of the transaction being cancelled and the money refund. The salesperson promised that he would immediately do so, which was at approximately 3:45 p.m. yesterday afternoon. As of 7:31 a.m. the following morning, I have yet to hear from the salesperson and have not received a email from Mattress Firm canceling out the transaction. So beware, mattress consumers of middle Tennessee, of the slick talking mattress salesman of Mattress Firm. They will promise you a restful night’s sleep but you’ll just be left with a...

For all the agonizing I did about what kind of mattress I wanted to buy, how much I could afford, and the fear of going into a mattress store and being talked into something way more than I could afford...I walked in, was greeted right away and in just about 15 minutes walked out having ordered exactly what I had in mind! This visit put all my worries about being able to afford a good mattress and having one delivered at ease. Right away I let the saleswoman know what my price range was. She asked me what type (plush, firm, etc) and I let her know I was needing a plush mattress in the price range of $500 or less. She walked me straight to one that she seemed to think was the best option, and as soon as I tried it out I was sold! She clearly knew the store and the products very well, so she was able to help the customer find exactly what they were looking for. It was so refreshing to have a salesperson sell me on what I'm looking for and not just try to upsell me to something I'm not comfortable with.

The mattress was able to be delivered the very next day, and on a Sunday at that! It came within the time frame, with 30 minute call ahead notice. The gentleman was very polite and professional and had it all set up in less than a half hour.

Thanks for the fantastic experience! Overall- plus, good quality queen sized mattress with a free box spring, mattress topper and 2 memory foam pillows for just $500. Next day delivery was on promotion at just $50, and I think the bedframe was $50. I think I got a steal...