Ferguson Home — Attraction in Highland Park

I rarely leave reviews, but felt compelled to share my experience with the Ferguson store in Highland Park. I purchased a light fixture through them that has now failed twice with the exact same issue. The fixture was replaced — but unfortunately, the replacement developed the same problem.

What’s most frustrating is the complete lack of post-purchase support. When I reached out again, I was told by the Ferguson service lead that they could no longer help me and I would need to contact the manufacturer directly. Apparently, Ferguson is "just the distributor" and has no further responsibility.

This is incredibly disappointing. As a customer, I expect a reputable distributor like Ferguson to stand behind the products they sell — especially when there are recurring quality issues. Being told to chase down the manufacturer myself after two failures doesn’t reflect the level of service I expected when choosing Ferguson.

I sincerely hope Ferguson reconsiders how they handle service and support issues, especially for repeat customers experiencing...

Had such an amazing experience working with this store while redesign our bathroom. For starters: They are totally happy to let you browse and shop around without hovering, and have a beautiful set-up. Also, working with Diana was a dream. She was an absolute expert during the process. She knew everything about every brand, fixture, style, and price-point and was just such a joy to work with. Her friendliness, knowledge, and ability to figure out our aesthetic and find us some great options we loved - all while not up selling or pressuring us - was so refreshing. I cannot say enough great things about her and this store. After weeks of looking around in different places (and having some success, but many failures too) it was just incredible to find this place where whole process can be vertically integrated and managed by an actual professional. No surprises, no compromises, every piece works together and every part works with every other part. Thank you so much, Diana! We will be reaching out to you the moment we are ready to do...

Christin Schmick was delightful to work with. Not only was she patient as we walked through the showroom at the end of January, she had very clear explanations of each product. I had fun sitting in various bathtubs as she explained the pros and cons of each style. She prepared a thorough estimate and even remembered to remind me about the small things that I would never have thought of like a toilet seat!! After Ferguson’s closed the showroom, Christin contacted me by email and we set up a time to chat on the phone. She prepared an initial quote for some appliances based on my specifications. When the quote came back exceeding my budget, Christin did further research and came in under budget while still offering quality products. I recommend Ferguson’s and I strongly recommend that you work with Christin. She will work with you...