The Container Store — Local services in Northfield Township

The customer service at the Northbrook location was rather unpleasant. After walking out of their Schaumburg location, where I found out the hard way that the online in-stock quantities were significantly overstated, I called ahead to make sure they have the quantity I need at the Northbrook store. The person on the phone wasn't all too interested in helping me ensure I'm not making the drive for nothing, and suggested an online order, at the same time indicating that it might not be ready for pick-up anytime soon. She eventually "graciously" agreed to hold the items for an hour. I did get the items, but when I got to the register, they did not apply the volume discount as advertised and even charged a higher price than displayed on the single item. I showed them their own website that offers the discount, and yet it took another 15 minutes to get a manager's attention and finally apply the discount. All 3 people, with whom I dealt today, were dismissive, indifferent, and unfriendly. I hope it was just a bad moment, and that their weekend gets better, but on the off-chance this is a systemic problem at the store, I thought I'd leave a note. Thank you for...

Long time customer of Container Store and this location in particular. Extremely helpful and generally knowledgeable staff. This is still a big box store of sorts, so expect occasional stock-outs and waits for product. However, with any construction-related project, consider the level of expertise of the associate. They are not contractors, so do not blindly depend on what they say. The Elfa software works well but it is not innovative. I have done two houses in Elfa and I have some closet layouts that the software would not accommodate. I just returned $1000 of Elfa because I could not drive screws into predrilled holes in a concrete wall. No...

They have a large selection of items to help you get organized with a friendly and helpful staff. Unfortunately it's quite overpriced and they are lacking essentials. They sell foot lockers, school lockers, and other lockable chests/containers but don't have the locks to go with. The cost of their packing supplies is 300% more than the competition. If I had the money to burn I'd love this place but for now I'll stick to Ikea. If you want to find fun containers and organizers and have the budget, this is the...