Dresses For Less Inc — Attraction in Hillside

First off, the place is very cluttered and crowded. Wear flats and comfortable clothing to shop. No restroom or fitting room, you'll be checking through racks to find clothing. They have some beautiful dresses and jeans. It's like an outlet store with designer items. The staff was friendly and helpful. Also, the parking is very scarce. So you'll need to park away from the store and walk. Guys, I took home the dresses and tried them on. Two did not fit, upon returning to the store, the cashier of Hispanic decent was very hostile and nasty while I'm trying to explain my situation. She said no return or exchanges, I asked her what was I supposed to do with the two dresses. Then I said, the first time I came here and purchase. This would be my last time going there, after advocating for myself she said get two dresses to replace them. She hand me the dresses...

I drive from brooklyn N.Y to N.J to stop at this store and a few others. We purchase a coat and realized there was no belt. We asked to exchange for the exact same coat with a belt. No price adjustment, no refunds just the same coat with a belt. The employee was nasty. I said we traveled from brooklyn so we are out of the 7 day return window. I asked to speak to a manager and she said that “that doesnt change the policy”. These items are bid on from stores like macys and sold at discount. They are returned goods from those stores so if they are flawed/ used or dirty do not shop here. 7 day return window is not enough time if you are coming from the NYC area and have to face...

Good prices. But the security personnel are really Anal. The don't know how to speak with the customer. They think because they have a uniform they are gifts from God but they need a lot of teaching on how to communicate with customers. But I've been buying from Ross for over 5 years and this store is the first time I've witnessed this behavior. Because a person does not speak English does not give security the right to try to belittle anyone. Make me want to close my account and find another place to buy. And fact I was with my mother and she does not want to visit your store ever. Changes need to be made. Will...