Badcock Home Furniture & More — Attraction in Hollywood

I purchased a bedroom set from this location today and dealt with Queenie, she is so sweet and very helpful. I have been waiting on this set to come in since August 10th. I decided that I wanted to purchase it so when it comes in stock i would be able to have it immediately. I received a response to my email stating that the item would be in stock around September 8th. I called the store and was told that I could NOT make a pre-purchase because it could become a discontinued item, they told me to make an online account and ask to receive a notification when it would be in stock. I did so and received the alert today, I immediately went to the store and made the purchase. I asked about the 10% off sale they are offering but was told the only way I could get that is if i made a pre-purchase. So i spoke with Ken and he stated that he couldn't help me and referred me to speak with corporate. I called and got nowhere because the manager named Mike is not in on Mondays. I asked to speak to the store manager Martin Andrew and he is on vacation, needless to say the sale they offer is not real and it is a hook n reel discount. Very upsetting because I was so excited to get the bedroom set and waited 3 weeks. I could have went to Rooms to Go and purchased one and had it in my home already. Best of luck to whoever tries to receive the small discount from a multi million dollar corp, guess the 10% was worth a loyal customer! Happy Monday!!

UPDATE AS OF 8/25/2020:

Spoke with management today, gentleman named Mike from Corporate office and he went ahead and honored the discount i was asking for. Very appreciative of this and will move my star rating from 2 stars to 4 stars. Thank you Mike for your prompt and kind...

Extremely dissatisfied with Badcock furniture I purchase a dinette that cost me over $1000 and within a year the chairs are bending and my son even fell off. Upon having someone come out and check on them we were told that there was nothing they can do because it is not a warranty defect and we would have to look for chairs that match “the kind of people that we are” by that I guess she meant tall heavy weight people and I felt extremely discriminated. She offered me a 15% credit which would be about $110 towards the purchase of six new chairs. This does absolutely nothing for us. Why would I purchase furniture from a company that wont replace unsafe furniture?

We have been customers of Badcock for many years and the quality of the furniture is not only disappointing but extremely unsafe. I know point that I asked for my money back I just wanted replacement chairs that can hold my family at dinner safely. I will not recommend this company and take my...

Queenie is a wonderful sales person and this review does not reflect her. However I opened up an account. When I had gone in to look at the furniture it was likened to the quality of something Big Lots would sell. Trying to be frugal I picked out a few things with hesitancy. Today I was going to go down and purchase this but I decided to look online and research the quality of this company's furniture. Everywhere I looked the reviews were so bad on the furniture. I decided to recant with this company. Badcock used to be a very good company in quality. They're not the only one however because you have these run of the mills now that are also selling lousy furniture. It's hard to find even middle of the road....you're either going to buy garbage or you're going to pay through the nose. Thanking everyone who wrote the reviews. You saved me some...