GameStop — Attraction in Houston

I had preordered Halo 4: Limited Edition at another store (Best Buy Meyerland Plaza) originally. When I went to redeem it there Tuesday, I was told they didn't have any left. They said they had possibly lost or already sold my copy. They had two copies on the shelf with other people's names on them, already reserved. What had happened to my copy? Why couldn't I simply have one of those copies on the shelves? In the end, that manager tried to placate me with a $10 gift card to try and make the situation right. I didn't get my two hours waiting there back, or the Limited Edition version of the game, with all the perks and cosmetic bonuses I had originally wanted. I really enjoy the Halo franchise, and the only thing that could fix this would have been to sell me a copy of the Limited Edition.

Thursday, I called the Meyerland Plaza Gamestop and spoke with Kyle to check on if you guys had any Limited Editions. He informed me that the only LE's he had in stock were reserved for others already, but after hearing my story he said that he would call around and try to find another copy in the Houston area. Ten minutes later, I got a call back from him informing me he had secured a copy for me, and now I am a happy camper! I wanted to let Gamestop know that this Kyle is an amazing employee that I feel cares about customers and whether or not they return to do business. I plan on buying from that location any time I buy a video game as long as I live...

I wanted to return a Nintendo Switch, brand new in the box with the receipt which was purchased on line, less than 2 weeks ago. When I called customer service they told me to simply return it to a store close to me-- I attempted to do just that at this location but Paige rudely advised me that "this is something new they are doing right now" and that is "what [her] manager told her to do"-- even though the GameStop customer service people on the phone told me to go to the store and there's nothing on the website about returning anything that would suggest that she is correct; of course I told her what I was told over the phone and asked her to show me anywhere on the return policy this was acceptable. When I told her she lost a customer she said, "that's fine". When I call customer service afterwards they sent me a return label no problem and I made a complaint against the store. I also asked Paige for her regional manager's phone number, his name is Andrew, I wonder if I'll get a call back - - I probably won't. This is why people don't shop at GameStop and why I will never shop...

I recently became a first-time GameStop customer. I had a great experience here. I am so grateful for the team at the Meyerland location. I have no knowledge of gaming consoles, but needed to purchase a Nintendo Switch for a very special child as a surprise. My initial inquiry put me in touch with Deon, a manager. After listening to my wants and needs, he made a few suggestions and referred me to a location that would be closer in proximity. I was met with the most knowledgeable and professional staff in Meyerland. Gwen and Jasmine were warm and welcoming. Gwen went out of his way to explain my options. I didn’t feel like he was just attempting to make a sale. I could tell that he genuinely wanted me to get the best gaming system for my needs. Jasmine suggested age appropriate games that I could consider. In the end, I purchased a Nintendo Switch. The gift was well-received. I appreciate Deon, Gwen and Jasmine for making my first Game Stop experience...