JCI-James Coney Island (Meyerland) — Restaurant in Houston

I have been frequenting this location for MANY years, and this is the first time I have had such a terrible experience. However, today was horrible because of an incompetent employee who incorrectly took my order AND the incredibly rude, obnoxious, and aggressive person with whom I spoke when I asked to talk to the manager to correct the problem. I ordered (literally) "three naked hot dogs"--hot dogs and buns ONLY--among other items, to go. When I got the food home I found that I had been given three "original Coneys" that come with onions, chili, and mustard. We tried to call the restaurant to let them know I was coming back for the correct food but they did not pick up the phone. I took the food back and demanded to speak to the manager. He was rude and confrontational and said that I got exactly what I ordered, pointing to the receipt. I told him that what was written on the receipt was NOT what I ordered and repeated what I had told the man who took my order. He told me that he couldn't do anything to help me and that it was all my fault, that I was served what I ordered. We got into an ugly argument. Eventually he gave me the "three naked hotdogs" but refused to give me a refund or any consideration for the fact that I had to drive back to the restaurant so that my son could have his lunch before he went to work. I was so late getting home with the correct food that my son was NOT able to eat before he left. I asked this rude and unprofessional man if he owned the restaurant, or if he was a franchisee, and he refused to answer. I have NEVER had a manager at ANY restaurant behave so rudely or be so uncooperative under similar circumstances. I wish I had gotten his name...but I intend to call JCI Corporate Headquarters and report his behavior. They should be able to ID him by the time of my visit and the description I will provide. In the meantime, I suggest either avoiding the place altogether OR making sure that what you ordered is what appears on the receipt--and if it's a take-out order, that what they give you is what you ordered BEFORE you leave the restaurant. The food is good, but it is WAY too overpriced. Three "naked" hot dogs (meat and buns ONLY)...

Edit: Just went back today at 3/8. Stood at the counter for 5 minutes while the manager looked outside. Then my order magically popped up. Just terrible service. Assist the customer when they stand at the counter, not when you're required to by a timestamp.

I've been going to JCI with my family since I was 7. Now almost 40. My Grandfather used to tell me stories about taking the trolley downtown for a .05 cent frito pie. That's how long my family has been supporting your business.

This Meyer store is the worst experience I've ever had in the drive through. I actually came home, put the food in the fridge and wrote this review. It took 30 minutes just to take my order. Then I waited another 30 just to get my order.

I watched through the window, there is 0 sense of urgency at this location. The guy in front of my had to pull up, and then they told me to pull up. Put the weiner in the bun, chili, cheese, next. What are we talking about here?

Just terrible customer experience. So sad to see standards slip like that where everyone just does the bare minimum and I receive a lesser product because of it....

I've been going to James Coney Island since the 1970's when I worked downtown and then in the various outlying locations since. I had always been pleased with the food items, and service whether I ate in, or took out. However, since the only one left, which is not close to me, I decided to go once again. I arrived before the busy lunch crowd arrived and it was the worst food I've ever gotten from this restaurant. The hot dogs were not hot, the chili sauce tasted burned and looked to be from the day before or longer. Since I got this food to go, I didn't notice any of this until I got home. I took about 2 bites and threw the rest out. I couldn't even finish it, it was that bad. I doubt if I will go back here again, despite the other options that are available besides the hot dogs. I'm very disappointed as I've been going here for many decades. Granted they aren't the same as back then, but you can really tell the quality is no longer a priority. I think they were sold a long time ago but honestly how difficult is it to make a hot dog? Do yourself a favor and...