To whom this may concern,

I have spoken to Jasmine "Lead Manager" , for one she is very unprofessional when approaching the phone with her customers, I honestly do not feel welcome to join with that kind of attitude. Very not trying to be at work attitude It just makes me upset at the fact that I was told a different price in person - location- 1473 Wirt Rd, Houston, TX 77055 on what was given to me for a membership. I was really interested but I am now of thinking of taking my gratitude...

Dealing with HOTWORX Spring Branch — especially Morgan (the owner) and Jasmine — has been one of the worst customer service experiences I’ve ever had. They were rude, dismissive, and completely unprofessional from start to finish.

I clearly requested that my account be placed on hold, yet they ignored that and charged me in full just three days later. On top of that, the sauna access codes never worked, and no one bothered to help or even communicate.

This kind of treatment shows a...

After getting a tour, a free intro class session, I signed up for a membership! I’m starting my fitness journey and after a ton of research, the options, amenities and benefits of this location won me over. Location is in a great area, parking is easy, and all of staff is friendly with great energy.

I love that they’re 24 hours and so many different class options. A bonus for me is that each class size is small—max 3 as the infrared booths only hold that many.

I definitely recommend...