Rumor Has It Massage, Nail, Day & Med Spa — Attraction in Houston

UPDATE: To the response... SAVE IT!!! You want to get on here and talk like you have some sense but when I was there you exhibited extremely rude behavior and poor customer service. I never asked for a refund I asked for my money to go toward a different service. I called in advance and was told by YOUR EMPLOYEE that it was okay. At that point, it your problem not mine. I did my part and unfortunately your employee dropped the ball. And you STILL haven’t apologized and continue to try and place blame on me. I have attached a photo that shows that you did in fact try and charge my card $200+ since you want to lie about that as well. I wish I didn’t have to give you the one star because you don’t even deserve that. Again, I will say I was the ONLY African American in my party and I feel like that’s why I was treated unfairly. You spoke of the other young lady who called in advance, well I called in advance too... so what’s the difference???

WORST CUSTOMER SERVICE EVER!!! DO NOT WASTE YOUR TIME! I went here for a bachelorette party spa day. They make you pay 50% in advance. I paid 50% for my nails and feet. After reviewing their pictures of crooked, discolored, practice looking nails I decided to not waste my money. I called and asked if I could use the money I deposited for just my feet and not get my nails done. She said perfect no problem. I arrived for my appointment and the rude unprofessional owner says “The rules is the deposit cannot be refunded” I understand, however I’m not asking for a refund and I called and your worker told me it was okay. She said “well she’s new and she didn’t know. you messed up so you pay” After going back and forth with her, she’s yelling and telling me I’m responsible, she waved her hand and said “whatever just get out of face, I’ll let her do it”. She never apologized for the inconvenience or never took responsibility for the miscommunication. My friend, the bride, was getting a massage. I asked to talk to her so I can leave. She refused to tell me where she was and I decided to not ruin her day so I let Karla do my pedicure. Later on that day I found out that one of the other girls that was supposed to come didn’t make it. When she called, the owner gave her the option for a future credit. When she advised the owner that she didn’t live in Houston, the owner let her credit the Bride’s package WITH NO PROBLEM! I forgot to mention that I was the only black person in bachelorette party. And Now I just checked my account and they tried to charge me $241.50 twice. Luckily I used my CASH APP card and not my actual debit card. Karla who did my feet was extremely nice and professional! DO NOT WASTE YOUR TIME DO NOT WASTE...

I called around 7:15 to make sure they would take a pedicure that late since they close at 8. The person who picked up told me to go ahead and come. I requested the Rumor Has It pedicure which is $70. The lady skipped the milk leaf soak. My feet just soaked in water. She skipped the milk and honey mask that was supposed to come with it. She only massaged my right leg and didn’t massage my left leg. It felt like she was attacking my toes when she cut my nails, and im not sure she even cut my cuticles. She definitely cut me in multiple spots. The shape is different for all my toes. Some are rounded, some are diagonal (wtf), sone are rounded squares. And my two little toes barely have nail polish on them.

She finished the whole pedicure within 40 mins including the polish. Most places in houston for that level of pedicure, it takes about an hour and a half.

I get it that it was close to closing and she didn’t want to stay late. That’s why I called to verify and they told me to come. This was the worst pedicure I’ve ever had. I’m going to have to repaint my nails. A ridiculous waste of $80. I tipped her bc the cashier was asking me to pay before I was done so she could leave. I didn’t want to tip at all but then she would’ve heard me say I didn’t want to leave a tip and done even a worse job.

Debating to take off the nail polish, re-file them to at least look the same and re-paint them again myself. I have a flight at 8:30 am tomorrow and cannot go back to get it fixed.

I would never come...

My sister and I decided to have a girls day out. Got the package today it was horrible. First of all, we got there and they did not have any idea what we were getting done. Okay no biggie there was a communication error. The package states wine and chocolate covered strawberries will be given we were given water. We went back for our massage and facial. I started with the massage it was it was not bad, but not great for $104. Then the situation began to get weird we were asked to switch beds. We were naked so that did not happen even if it’s my sister. They kept playing with the light on off on off which made it hard to relax. The facial was ridiculous she kept rubbing soap on top of my eye which made it burn and string really bad. With each new layer of soap that was add they would barely rub it off. They would just put a hot towel over the soap and wipe barley. By the time the facial was done I still had facial scrub stuck to my face and neck that I had to ask for a towel and excuse myself to go and scrub off. I proceeded to the bathroom to wash my face off and take a bathroom break trying to regroup and there was no toilet paper I asked for some and they brought me a box of Kleenex. Then I went to wash my hands and there was no hand towels. That was all for $104. Haha my eyes are still watering...