Whataburger — Restaurant in Houston

Silly me thinks “hey there’s a Whataburger about 5 mins down the road from the AirBnb, I’m new in Texas they don’t have these up North, let me try it out”. So I order online, says it should be about 10 mins til it’s ready. 10 mins later I arrive and then I wait and wait and wait and now it’s 45 minutes later (after my arrival, almost an hour since I ordered) and then my food is ready. The entire drive thru line was a succession of every single one of us waiting forever! This was by far one of the worst fast food experiences I’ve had in years. For the time this took I could’ve went to an actual restaurant where they make it from scratch or made this myself at home from literal groceries. Fast food is supposed to be cheap and quick and this was neither. To add the biggest insult to injury the food was cold! What was I waiting all this time for if it was already made?! Let me tell you, if I didn’t already spend $$ online I would’ve jumped ship a long time ago. They were incredibly short staffed and the cashier was apologetic so I didn’t say anything to them, instead I’ll give this review here for other potential buyers to read in advance and also the survey on the receipt. I wish I checked this location’s reviews before ordering here but I didn’t think ordering fast food needed to be so deep. Apparently it can be a whole crapshoot. Management and corporate need to do better because the fast food competition makes this experience feel like a travesty. Complete waste of...

The drive thru line on a Thursday night is so embarrassing for this being a drive thru fast food place. We waited in the line over 40 mins beginning to end. They only have one lane functional and it has the line all the way to the street. Once we finally made it to the microphone the man was so rude and rushing us. He has such an attitude when we asked for Fanta Orange he went off on us telling us they only have strawberry Fanta like we worked there and knew that. He was so unprofessional and uncourteous I would definitely look into his bad attitude if I was upper management. The way they are running this location it will have you contemplating McDonald's across the street or just jumping on the freeway for 3 mins to a better restaurant. The parking lot isn't well lit and the back side of the adjacent building has homeless people camping out. The lady at the window was another rude character acting like she couldn't give us extra ketchup even though it was 3 adult combos over $30 spent and she had an attitude behind ketchup like she just waited 45 minutes for her food . Ridiculous the attitudes flying out of this drive thru if it isn't the man on the mic it was the bouncer in the window. We won't be coming back to this location at night it's a shambles. I would say a dangerous location and it isn't worth losing my life sitting in the drive thru by a homeless encampment. The food was cooked good but that's about it. I definitely would not suggest coming to...

The staff was a little disrespectful at times. Most of the staff was standing around looking at us wait in line for one cashier to help us. Then the staff had to be prompted by the manager to start serving the people in the Drive-thru. We ordered a sandwich and were told by the manager 10 minutes later that they were out of the Hatch Chili Burger. So we replaced the Hatch Chile with a Sweet n' Spicey. Which would total 3 Sweet SpIcey. Then they handed us two Sweet n'Spiceys. We had to explain to two more employees the substitution that they had arranged with us. Ended up having to wait another 10 minutes for them to make another Sweetn'Spicey sandwich, which would complete the order of 3. We were literally told, "What's your problem now by the lady that was just standing around watching everyone else standing around, watching a few people work. That manager was good at his job. He just has no help. You need to fire everyone in there except for the manager and the cooks. Start fresh. We depend on Whataburger to be the awesome restaurant that it normally is. I have never had this poor of an experience with Whataburger. Not even close. Disappointing. Drive to another location....