United States Postal Service — Attraction in Houston

Looks like I'm joining the ranks of many with my utterly terrible experience with this post office and its staff. I was scheduled to receive a package today, 3/16/17, and it was imperative that I actually received it today. Therefore, the sender paid $41.34 for Priority Mail Express and required no signature so the package would be left. Additionally, the sender sent it to my work because someone is always here between 9am and 5pm. I waited all morning until I tracked it again at 1:00pm and received the following notice: Notice Left (No Authorized Recipient Available). The notice was a complete lie because I have been present and available at my office ALL day. The delivery "worker" made ZERO effort to reach anyone or deliver the package to my offices’ entrance. I can’t help but feel the letter carrier realized how important my receiving the package was considering it was Priority Mail Express, yet that didn’t seem to matter to him/her. Perhaps, if this letter carrier remains employed (as I am quite confident he/she will) the $41.34 is cost my sender spent should come out of the letter carrier’s paycheck. After getting the notice, I immediately went to the post office to address my concern; however, I was treated worse than I have ever been treated by a so-called "professional" in all my life. The woman working the desk motioned me to come up but never even looked up from the stack of envelopes she was continually re-stacking. She looked at my notice and said "Today's the 16th!" looking at me as though I was stupid. I said "Yes I realize that, but it is imperative I get this package today and the delivery person did not try to contact anyone at the address." She then tells me the trucks won't be back in until 6:00pm. I asked if I could come pick up my package then and she said I could. I even asked twice to clarify since I couldn’t even get her to look at me and both times she said I could. As I was leaving, I checked the hours posted on the door which read 9:00am to 5:00pm. I desperately need this package today, so I will go back at 6:00pm though I HIGHLY doubt there will be anyone there. I realize USPS is a government agency and not part of the private sector, thus they are held to no customer service standards, yet this type of “underachieving” work ethic is less than what you would expect from someone forced to pick up trash on the side of the road. And judging by the rest of these reviews, it’s not just me. This place has a truly deplorable staff. I only hope one day the employment of these individuals will rely on their...

Went to this post office to follow up on a missing government document which USPS misplaced more than 12 days ago. We already filed the required forms a while back to report this issue, so this was just a follow up visit as instructed to do by the mail office to check if this location have undeliverable mail for us. I stood at the customer service window (I was 2nd in line). After finishing talking to another clearly unsatisfied customer, The supervisor (Ms. Bowman) told us that she will be right back and closed the window. I waited around an hour before someone else came back and said that the supervisor left the facility and he doesn’t know where she went or when she will be back and that there are no one there to help us. While waiting this long I also learned that 2 others standing in line had similar issues of lost passports or government documents. When I got home I called the phone number listed for that location, but I was routed to the main central call center. The lady on the other end of the phone was extremely unprofessional as she was clearly eating loudly and talking to her colleagues while attempting to talk to me. Although I said at the beginning of the conversation that we filed all the required forms to report and hopefully find the missing package, she said casually that we need to file the same forms that I just mentioned to her. She finally took my number and info said the common phrase “we’ll see what we can do”, before hanging up. We are still waiting for any minimum communication from USPS that will help locate the missing package.

UPDATE: it is day 42 chasing this package with the P.O. We learned from someone at this P.O. that the package was delivered to a wrong address, returned to the post office at some point, and again the staff lost the package and don’t know where it went. Still can’t get a hold of the P.O. supervisor (Ms. Bowman); as every time I visited between 11am and 3pm and asked for her, the staff tells me she’s out on lunch or away with no idea when she...

I personally think this Post Office and its staff should be investigated and charged for mail theft. Period. I have been advised by neighbors not to send anything of value (be it books, medication, online purchases etc) through this Post Office because of their incessant need to make your packages disappear into thin air without any accountability. To test out this theory, my husband and I had a few test runs with these scoundrels in uniforms a.k.a USPS workers and we have sufficient evidence and witnesses to file charges against them for package theft and forgery of signatures.

We have had 3 instances whereby the mail delivery person forges our signature and based on the cameras in our gated community, there was evidence that he never showed up at all. We also have one instance where signature was forged by mail delivery person and packaged left at the door. I have him on security footage camera.

I understand USPS workers for the most part are lazy bums who, otherwise would have been on welfare but here they are lucked out, employed by the government. However, these lazy bums should also understand that Forgery crimes can be felonies or misdemeanors in Texas, depending on the item involved and whether the victim is an elderly person. My biggest concern is that people who have no regards for the law and would go as far as forging signatures are allowed on our property. This becomes a safety and security issue when your mail is being handled by people with criminal proclivity and no clear sense of right and wrong. I repeat to come to my property and sign my name, claiming I was home and I signed is dead wrong. Like many others have said, this USPS location should be shut down. It is quite a sad day in history to know that these many uncivil and unprofessional beings are considered government workers and are allowed on people’s properties just because they are...