World Market — Attraction in Houston

Ridiculous. Condescending. Difficult and Lazy

Drove all the way to this location for this manager,Kimberly, to avoid returning an unneeded item at all cost.

I was greeted by a lovely cashier that was very nice. I can tell she was in training because the older women with the dreads came to assist immediately. I can hear the old woman whispering about the condition of the cushion. Well the cushion never been used. It was too big for the egg chair. There after weeks of my wife procrastinating, I decided to return it myself.

1. The older lady said it was “dirty”, which it wasn’t. If it was, it wasn’t stained. She briefly lectured me on the “return policy”. But out the graciousness of her heart she’ll allow me to return it.

2. Once the return process officially began, she asked for the card ending in “xxxx”. The card sounds close to the card I use ending in “xxxx”, but not the exact. I’m positive it’s contactless payment, Apple Pay any other NFC. I tried to explain to hear it was “Apple Pay”. She yet again starts to lecture me about “company’s policy and how she has Apple Pay and the number is the same”. Well, actually it’s not, the number changes on the receipt with every tap, or dip. This is common knowledge amongst merchants and businesses. Unfortunately, this woman is clearly a tech genius, and I have no clue what I’m saying.

But wait! The younger, smarter, more professional associate in training knew that! And tried to explain it to her as well, but NO! We’re wrong and she can’t help me.

3. I willing to let the company keep its little coins and just ask for store credit and was, you guessed it…DECLINED. I’ve never heard of a company deny a customer STORE CREDIT! Had the receipt, was under 30 days. It was clear to me that she didn’t want to return the item.

So here’s what I do know about retail. She didn’t want to start the day in the negative. I understand very well how this works. I imagine if I come back in the middle of the day, with a different associate, I’d have NOT. A. SINGLE. ISSUE.

To keep from losing my cool, I left. Will definitely be back to return this in a...

I always want to love this place. They carry some unique things. This is a part online order experience and part for this particular location. I saw a wreath online I loved and I just so happened to have a giftcard for a related store, sweat! Didn’t want to have to pay $5 and change for a $5 item, so I found something else that i thought was fun. Order placed. Awesome. Sometime later I got an email that my order shipped, I didn’t open it Bc didn’t think I needed to, I thought everything was great. It didn’t say “part of your order” or anything that made me think anything was wrong. Mistake. The very next day I get an email stating that one of my items was out of stock and they were canceling that item from my order. It just so happened that item was the reason for the purchase. I wish they would have contacted me before they shipped out the rest of my order because I would have just canceled my order and grabbed the second item in stores, maybe. I ended up paying $5 in shipping for a $7 item which I would have never done if I had a choice.

Anyways, I headed to the store to use the rest of my giftcard...and I had found some holiday wrapping paper I thought was cute. The website also said it was in stock in this particular store. Great! I wondered around the store looking for the holiday paper and browsing other items. I finally ask an associate about holiday/Christmas wrapping paper. She had to ask another associate who pointed me to an area that only had bags and bag stuffing. Absolutely no wrapping paper. Not what I specially asked for. Okay...I try to track down another associate and one of them totally ignores me and I can’t find anyone that already previously hadn’t know or ignored me. Not even the one that pointed me to the wrong place. Beyond the initial treating from coming in the store seemingly friendly and being good intiL customer interaction this place falls flat on their face, at least today. It’s a decent place to walk around and look at items if you don’t want...

Like other reviews echoed,the manager Kimberly is horrible towards customers. I tried to return a new hanging basket because we didn’t end up using it, well within return window, she checked it left and right and said it’s not in new condition. But that’s the condition I received it in. She then countered I should’ve Not accepted it when I received it! Well I didn’t think the item had a problem when I received it. Even if it did, more the reason for me to return it now. She outright refused my return! And this is not the first time she treated me horribly. Another time I tried to return something she begrudgingly accommodated me but lectured me that I was supposed to return it to the location where I pick it up from. But I haven’t read about such policy anywhere on the or website or when I placed the online order. I just felt that she has some issues to work through and subjects customers to it. She should not be customer facing. On top of which, in this store the manager is the only one that can process a return, which is not the case in other location I visited. I eventually drove all the way to Katy, made the return at that location, and it was a breeze. Bottom line, avoid this location at all cost, and due to the outdated return system, I will avoid world market for good. My money will be spent somewhere I’m valued as a customer and customer’s time and convenience is...