uBreakiFix - Phone and Computer Repair — Attraction in Huntersville

Zero Stars - An Absolute Nightmare with uBreakiFix

Change your name from uBreakeiFix to "iBreakeuPay"

Upon discovering the damage to my device resulting from their incompetence, I immediately reached out to uBreakiFix to report the issue. However, instead of displaying accountability and a commitment to rectify their errors, they resorted to blatant lying in their responses.

Their replies were riddled with false claims, attempting to shift the blame away from their actions. It was clear that they had no intention of admitting their mistakes or taking responsibility for the damage they had caused. Their complete disregard for the truth and their customers' concerns is not only unethical but also deeply concerning.

Their replies were riddled with false claims, attempting to shift the blame away from their actions. It was clear that they had no intention of admitting their mistakes or taking responsibility for the damage they had caused. Their complete disregard for the truth and their customers' concerns is not only unethical but also deeply concerning.

I urge anyone reading this to steer clear of uBreakiFix at all costs. They are a disgrace to the repair industry, and I would strongly advise against entrusting them with your precious devices. If I could turn back time, I would never have set foot in their establishment. My recent encounter with uBreakiFix was nothing short of a complete disaster, and I feel compelled to share my horrific experience with this company. If you're considering using their services, I strongly advise against it. Upon receiving my phone after the repair, I immediately noticed that my Face ID was no longer functional. This was a glaring issue that could not be ignored, and I immediately brought it to their attention. To my astonishment, instead of acknowledging their mistake and offering to fix it free of charge, they insisted that I pay additional fees to rectify the damage they had caused. This response was nothing short of outrageous. It was uBreakiFix's responsibility to ensure that my phone was returned to me in the same condition it was in when I handed it over for repair. They had clearly mishandled my device, resulting in the loss of a crucial feature, and yet they had the gall to demand extra payment to correct their error. I am utterly disgusted by uBreakiFix's actions and their complete lack of professionalism. To anyone considering their services, I strongly advise against it. My experience demonstrates that uBreakiFix cannot be trusted to handle your device with care, and they will not hesitate to take advantage of their customers when they make mistakes. It is a disgraceful way to conduct business, and I regret ever setting foot in their...

Took my computer in on a Friday afternoon. Totally understand I took it on late on a Friday so I fully expected a call Monday even though they are open Saturday and Sunday and told me 24-48 hours before they knew what was wrong. Gave them all day Monday with no commication. I called...they said still working on it, call you tomorrow. Tuesday...nothing...I called...it's complicated, call you tomorrow. Wednesday...same thing. I was even told that they have to stop doing they are doing sometimes to fix other things first. They promised me a call on Thursday. Thursday and Friday...no communication. I called Friday to finally talk to the tech that has been working on it. He apologized but said he had been off for two days. Therefore, the guy I spoke with on Wednesday flat out lied about a call on Thursday and no one touched my computer those two days. I asked what they have ruled out and he could not tell me anything. I specifically asked about the battery and he said he left it plugged in all night. Wow...impressive...I did that too.Therefore, no one had done anything with my computer a week later. They promised me a call Saturday (one week after I left it). So they did call just to tell me there was nothing they could do for it. Manager could care less. The comment I got was "I get that." Good luck with this place if you decide to go here. I will not be back and will tell my friends not to go here unless you want the run around and your device...

Not a good experience. Upon entering the store to have the screen protector for my Samsung Galaxy Z Fold 4 replaced, I entrusted my phone to the attendant for assistance. After a thorough inspection of the device, I left the premises with the expectation that the replacement would be seamlessly executed. To my surprise, approximately 30 minutes later, I received a call from the attendant notifying me of an unforeseen issue: my phone was damaged, and they were unable to replace the screen protector due to its pre-existing condition. This unexpected turn of events has left me in need of clarification regarding the circumstances surrounding the observed damage, when it actually occurred and the subsequent communication regarding the inability to address the issue post-inspection. I would caution others about this company/store. It is advisable to ensure a comprehensive inspection is conducted before leaving, as the service is conducted behind closed doors, making it challenging to witness the actual proceedings. For a more reliable service, you are better off considering one of those mall kiosks, as my experience has led me to question the reliability of this particular...