Osaka Japanese and Chinese — Restaurant in Cornelius

As my co-workers and I walked into the restaurant we weren't welcomed. As we got seated our server never smiled, never told us her name, and never welcomed us. As she approached our table to take our orders it was as if she had a bad attitude about us being there. She took our drink orders but as one of my co-workers asked her if they serve” Fuki plum wine” she seemed annoyed as if he didn't know what he was ordering. Then when we asked if they served “sake” instead; she then seemed as if they didn't serve it, although they displayed over 15 types of sake over their front counter. As the drinks came and side app plates; each plate and drink was slammed on the table. As I ignored the agitation she seemed to have with us, we began to make our orders. As she took mine first I informed her ill have the pepper steak then she imdatmetaly took my menu out my hand. I had to tell her; "hold on I’m not done ordering" she gave me my menu back and I then ordered some sushi as well. Over all the food in my view was great. One of my co-workers did order some “general sao chicken”. He couldn't eat it because it was too hard to chew. So as he informed the waiter she acted as if she didn't know what he meant regarding him not enjoying his dish. She then sent another server to our table to get a better understanding of why my co-worker was unsatisfied. Then finally the manager came over to debate about the texture of the chicken as if he wasn't going to comp the "un-eaten" general sao. As we finished up no bill was given, our server informed us to go to the front counter to pay. So as I stood at the front counter for 55 seconds counting, because no-one was present; the manager then asked from the restroom area “what do you want?" I say uh…” I want to pay my bill”. Then he begins to ask... “What did you have?” I say “our server should know?” He says “she didn't write it down”. I think to myself what kind of place is this? So as I am honest I informed him of what I ordered. Though I felt with the horrible service maybe I shouldn't. How could they not know what I ordered? My bill alone came to $29.00 and I tipped $7.00 I wasn't satisfied with the service. I didn't feel welcomed but my food was pleasant. I’m very upset about this establishment. I’ve worked in the restaurant industry for 6 years and the customer service was absent. Also no fortune...

I ordered rice noodles with veggies and asked for no animal products to be used (as it messes up my stomach big time) I mentioned no animal products several times throughout the ordering process and the waiter nodded. I figured I was good. My friend ordered sushi but asked for no tuna to be on top of her. She repeated no tuna twice and the waiter came back out and asked her again what kind of tuna she wanted. She said again, I do not want tuna, please leave it off. Our food came, her had tuna in it and mine was full of scrambled egg. I explained I couldn't eat it, can they please remake it? I understand the waiter had a hard time understanding us, hey, language barriers can be hard. I get that, no big deal, they can remake it....but I ended up I waited 30 minutes for my food. I caught the waiters attention, he smiled sheepishly and shook his head no. At this point I finally asked them to just cancel my order, we had already been there for an hour and my friend was done with her food. 1 minute later my food came out. No apologies for the crazy wait for just boiled rice noodles and steamed veggies, no sauce and flavoring like the dish before. Fine, ok, I am starving at the point so I eat. My friend decided to order strawberry ice cream so I wouldn't feel rushed to eat. They were out, so the waiter brought out 4 store bought boxes of ice cream so she could pick her flavor. Everyone knows restaurants use store-bought food but it actually bring the boxes out and have her pick one? Finally, our to go orders came it for our families back home, at least those turned out right. UPDATE- my friends take home food was awful. The broccoli wasn't cooked at all and there was no flavor. I opted not to take my tasteless noodles home and the waiter rolls his eyes at me. That was the cherry on top. Needless to say, I won't be back I will stick to Phoenix up in...

I ordered steamed shrimp with three specific vegetables and white sauce on the side. Our server came back to ask, again, what I wanted. Five of our party of six got there meals served at once. By the time mine came out, everyone was half way through and my meal was not what I ordered. Because I didn't want to wait until it was made right, I told him to take it back and take it off our check. It was uncomfortable for the rest of the table that I did not have a meal, and it would have been just as bad if I were holding everyone up eating late. The disappointment continued when no one from management came back to apologize or, perhaps, offer to take off the cost of the small $5.50 seaweed salad I shared with my husband. As we left, I thought perhaps the manager wasn't aware of what happened so I explained it to her and all she could say was, I very sorry. It's a shame as their food is good, but at 8 o'clock on a Saturday night, the restaurant was pretty empty. I hope this will help the owner resize this is how you can lose a business. Doubt we'll...