Wells Fargo Bank — Attraction in Huntersville

I have been a Wells Fargo customer for 20+ years. I went into this location yesterday afternoon at 3:45 PM to open an additional checking account after the recording on their toll free number told me this type of transaction required me to go to a branch. There were 2 personal bankers, both with customers. One other customer was waiting in the lobby. I checked myself in using the QR code sign sitting on the table in the waiting area and received a notification that I was #2 in line. One of the bankers finished with their customer and took the next person who was waiting. In the 30 minutes that I sat there waiting, two other parties came in and were told they needed to make appointments and that the staff was busy the rest of the day. At approximately 4:20 PM a female and male employee appeared out of nowhere. The female approached and asked how she could assist me. I explained that I wanted to open a new checking account. She proceeded to tell me that process would take too long and there was not enough time to help me today. She wanted to assist me with scheduling an appointment. Again, it was 4:20 PM in the afternoon. The bank closes at 5 and according to the app, I was next in line to be helped. I left this branch very frustrated and drove 15 minutes to the Cornelius location. I entered the Cornelius branch at 4:25 PM and was quickly greeted by the branch manager (I believe her name was Sarah). I explained the situation to her and she was so nice and helpful! She quickly connected me with Carolyn who had a new checking account opened for me within 15 minutes. I left the Cornelius branch at 4:55 PM a happy customer. Everyone is short staffed these days but the Market Square branch in Huntersville needs to up their game. Kudos to the team at the Cornelius branch! I will be going there from now on if I need Personal...

Terrible service!!!!! I am a non-customer who was trying to cash my check from this establishment. I don’t bank with them but my employer does. Told it was a $10, which was cool, but then things started seeming like I was being racially profiled. Was told they needed to call to “verify”. Verify what exactly? Then told it was because a different person signed my check (which was the owner of the company I work for versus the director of the program) then I was told it was because it was a different amount from before? I’m an independent contractor so DUH. Told them the exact date of my last check deposit and they still said they didn’t see it. Called my employer myself because his number changed. I understand they may have thought fraud but wouldn’t allow him to verify because THEY had to call. They saw a young black woman making a decent amount of money and it made them uncomfortable I’m guessing. The cherry on top was being told “they can’t risk their jobs and have families to feed” Matt Browning and Semsa Didic gave terrible customer service. Do not waste your time if you don’t bank with them....

There never seems to be enough staff to help customers. 7 offices, all but 2 empty. Only 1 person helping customers open accounts, the other is a financial advisor. This is a reoccurring situation. I'm in this branch quite often and it's always the same. All I wanted to do was set an appointment to open another business account. I was there for 30 minutes. The person who was opening checking accounts walked past me 4 times, looked right at me and kept walking past without even acknowledging me. Nobody in the bank greeted me or said anything at all. I didn't expect the staff to drop everything just because I walked in, all I expected was someone to say. Hi - Welcome in. I'm sorry we're a bit tied up right now so it might take us a bit...