Famous Toastery — Restaurant in Huntersville

This was my first EVER visit to a famous toastery. I visited this Famous Toastery location on Saturday Feb 19 and I was not at all pleased with the service my girlfriend and I received. To start, when my girlfriend and I were sat several servers walked past us several times and no one greeted us for several minutes. I had to flag a gentleman down and ask him who our server was. He stated that he'd be right back. He took my drink order (my gf had gone to the restroom by then) and brought over 2 waters and the glasses were dirty. He walked away so quickly I was unable to bring it to his attention. Then we sat for a several more minutes again being ignored. Then a lady walked past and asked if someone had taken our order. We told her they had not and she said ill be right back. I brought the dirty glasses to her attention, she replaced them and we attempted to place our order. It was obvious she did not know how to work the machine she had in her hand to place the order. We were patient with her. Once she finally had our order in we waited for the food.....and waited......and waited and waited and then it's an hour later and our food wasn't out yet. We observed that guests who had come in after us were already eating and some had eaten and left already. I flagged down the manager to ask him what was taking our food so long. He said he'd go check and come right back. HE DID NOT EVER COME BACK OVER. The female server came back and asked what I said to the manager. I told her I was just asking for our food. We'd ordered breakfast. French toast, bacon and eggs. It shouldn't have taken an hour to prepare. She then admitted that the ticket was not sent to the kitchen and so she then asked us to place our order again this time she hand wrote it on a guest check ticket. When the food finally arrived I was not pleased. I asked for blueberry stuffed French toast. It was literally blueberry jam placed between a slice of bread and folded into a triangle and placed on a griddle to warm my bread. I asked for my bacon crispy. There was literally no dark marks on my bacon. I was appalled that the MANAGER, who I flagged down earlier never came back over to check on us or offer any kind of apology for his server's error. I won't ever be returning to this...

My rating is not for the food quality, because I love the food here but unfortunately it is based on cleansliness.  The first table we sat down at had long hair by the salt and pepper shakers so we made the waiter aware of it and he then moved us tables assuming it was to clean it, so a few minutes goes by and the table still had not been cleaned but ready for a customer so my husband tells both the waiter helping us and another waitress that someone should clean it, they then did clean it BUT after being encouraged to do so.smh And then as the waiter is waiting for his machine to load to start taking our order he starts rubbing and scratching his face and then wipes the sides of his mouth, and as that may seem like not a big deal to some people, I find that to be so gross and unsanitary and I am not a rude person so I couldn't tell him anything, so we still placed our orders and figured if he was the one to bring our food out then we wouldn't eat it, we would pay and leave but LUCKILY he didn't because I was starving! And then as if that wasn't enough, a young woman came over to clean the table next to ours and I am not sure if cleaning the tables comes with special training or should be common sense but either way this young woman literally sprayed the table along with the salt and pepper shakers and other condements used for food that sit in the center of the table with cleaning solution. Now I do understand things happen, dirty tables, dirty silverware, etc. but that all completely changes for me when the staff/employees are the careless dirty ones. My family and I most definitely will not be going back to...

I recently had the pleasure of dining at Famous Toastery (Huntersville) and I wanted to share my wonderful experience.

From the moment I walked in, I was greeted with warm smiles and a friendly welcome. The atmosphere was inviting and comfortable, perfect for a casual breakfast. Although Renee was our server all staff were attentive and genuinely seemed to enjoy their work, which created a positive and pleasant environment. Amani, the manager on duty, was friendly and engaging. She asked questions related to my personal experiences. How sweet!

The menu at Famous Toastery is extensive and offers something for everyone. I was particularly impressed with the variety of breakfast and brunch options available all day.

One of the highlights of our visit was the prompt and efficient service. It was clear that the team at Famous Toastery takes pride in providing top-notch service.

I also appreciated the attention to detail in both the food presentation and the cleanliness of the restaurant. It's evident that the staff at Famous Toastery go above and beyond to maintain high standards.

Overall, my experience at Famous Toastery was fantastic. It's a place I would highly recommend for its excellent food, friendly service, and welcoming atmosphere. As someone who manages a team, I left with some great takeaways on how to enhance the customer experience in my own work.

Thank you, Famous Toastery, for a delightful dining experience. I look forward to visiting again soon!

Best...