Stater Bros. Markets — Attraction in Huntington Beach

well well where do i start so on january 31th 2019 i was in this stater bros shopping on this day i purchased a pack of gum and proceeded to ask to break my $100 dollar bill simple right !! i shop in this store several times a month!! and well on this day the assistant manager decided he wasnt going to take my 100$ dollar bill because my guess is it was an old style hundred not the new blue ones we have now with the strip down the center and he didnt want to leave his register to properly check it or maybee he was having a terrible day i dont know which but he declined to have the cashier i had asked to break it do it when asked for approval she was going to take it then she went and asked him if she could take it he said no she came back and handed me back the same supposed fake 100$ bill and said im sorry were not going to be able to break that i said why she said the assistant manager is on 18 if you want to go talk to him so that i did i went over there and asked so you refuse to break my 100$ bill and he said yes im not going to take that sir its fake at the top of his lungs everybody customers cashiers everybody turned and looked at me like im a crimminal and i told the cashier whats your name and i asked him whats your title he told me his name and his title assistant manager and i'll said ok im going to be right back im going to the bank and i did i went out of there walked 200 yards to the bank and asked them to check it and i was heated at this point the branch manager comes out takes off his glasses looks at it for 2 secs and says yes thats real would you like me to change it i said no ill be right back went back to the stater bros and the assistant manager was gone in the back i found the store manager asked for the corporate number and i called the corporate number talked to chris the district manager and he told me who would look into it and call me back and he never once called me back they closed the complaint didnt do anything about it and they just laugh at me and thats very unprofessional and not bussiness like and shows what kinda of store stater bros is pathetic stater bros shame on you its your customers that make your store thrive not you should be ashamed of yourselves i would buy all my groceries here my church bought groceries here my family bought groceries from here not no more that has changed and i hope.other people join and shop at other places like albertsons and ralphs and vons and pavillions and costco and a few other markets at least they dont treat there customers like crimminals and i bet if they had a issue with a customer there customer service department and corporate office would handle it professionally unlike laughing in the customers face and closing the complaint without taking proper action at least they could have offered me a gift card for the unprofessionalism and embarrassment they caused to me i front of 100 or more people great job stater bros great customer service shame on you stater bros your pathetic # boycott stater bros # # stater bros is pathetic # stater bros shame on you # # shop...

Absolutely horrible experience. I came grocery shopping yesterday 8/11/25 around 8:30 PM. There was only one checker open and the lines were so long. I waited over 25 minutes to be checked out. What a horrible experience. I was late picking up my daughter from after church activities. Honestly, I am so disappointed in the lack of customer service and the fact there was only one register open really Stater Brothers You need to do better you guys always advertise Great customer service. This location is terrible horrible management very short staffed. I will never step foot here again. Shop here if you wanna wait 30+ minutes just to get checked out because they don't want to hire enough staff to check you out what a disgrace. I remember many years ago Stater Brothers having many registers open at this point l'd rather go to Walmart and use self check out so at least I could be out in 10 minutes or less. What a disappointment Stater brothers do better!!! And I know you guys don't honestly care but trust me l will be telling all of my family and friends to avoid shopping at Stater Brothers unless they have much time to waste very very disappointing. I will be shopping elsewhere. Maybe I should check on Amazon fresh instead! You guys wanna advertise great customer service and low prices but that's not what I experienced tonight. There was only one register open with long lines and the prices have gone up so what do you have to offer... What a great disappointment I am very disgusted at this experience. I know that you guys truly don't care all you care about is money but trust me if you keep up with this customer service, you will lose many customers such as myself and I will tell all of my friends and family about this experience. I hope you do better and listen to this feedback because if not, you will lose many customers. There are so many other competitors that offer better prices and better customer service with...

Stater Brothers is a grocery market that, unlike other major chains like Vons, Ralphs, Sprouts, and Whole Foods, falls short in providing consistently courteous and attentive customer service. During my recent visit, the cashier, whose name tag identified her as Jesse, displayed a notably bored and disinterested demeanor. As I approached her open lane, she seemed preoccupied with filing her nails rather than greeting me or acknowledging my presence. The transaction proceeded without any friendly gestures or pleasantries - no "hello," no inquiry about my day, and no "thank you" upon handing me the receipt.

As someone who works as a cashier myself, I know the importance of basic customer service etiquette. Greeting shoppers warmly, making polite conversation, and expressing gratitude are fundamental aspects of the job that help create a positive shopping experience. Unfortunately, Jesse's behavior fell well short of these standards, leaving me with the impression that Stater Brothers does not prioritize or adequately train its staff in professional customer service skills.

With that said, for my broader grocery needs, I find myself preferring to drive the extra distance to shop at stores where I can count on a friendlier, more attentive staff. Stater Brothers appears to have a lower bar for customer service that, in my view, could benefit from greater emphasis on employee training and...