The Penthouse Hyde Park — Attraction in Hyde Park Township

Shortly after getting engaged, I came across this venue and was in awe of how it perfectly captured exactly what I envisioned for a wedding day venue. The space is simultaneously a blank canvas but also decorated in an equally subtle and notable elegance. Regarding decor, I can’t tell you how many times I stated, “The Penthouse Hyde Park doesn’t need too much more than flowers,” and that emphatically rings true. When my now-husband and I initially toured the venue, seeing the space in person sealed our confidence in utilizing the The Penthouse Hyde Park for our venue. The space is gorgeous, elegant, clean and the suite set off from the ballroom is the perfect spot for bride, groom and wedding party to have as a “home base”/retreat location during the day of. (I have to stress, when picking a venue location, having a private space to use will be an important element, it was for me, at least.) We had both our ceremony and reception at the The Penthouse Hyde Park. When we chose them for our venue, we were in connection with two wonderful and supportive contacts: Emmanuelle and Felicia. Both Emmanuelle and Felicia answered our endless questions and helped us finalize what we’d need from the venue to have an incredible wedding day. The team was professional and timely in communication. They were also immensely accommodating during the planning process, for our rehearsal and on our big day! On our wedding day, all of the event staff present was kind, enthusiastic and we are so grateful for the The Penthouse Hyde Park team. Choosing this gorgeous space for the venue to celebrate our loving union was a choice...

I recently got married at The Penthouse Hyde Park. The venue is beeaaauuutiful. Bridal suite beeeaauuutiful. Outside of that- everything was terrible. I would compare it to one of these trendy restaurants that have all the greenery and a flower wall, and the food is trash. Good for Instagram pics but that’s about it. We booked this venue a year ago, and the communication was terrible up until 2 months before my wedding. It would take 3-5 days to get answers to simple questions. It would take days to get a call back (they NEVER answer the phone). There’s a reason why the turnover rate is so high there. They also nickel and dime you for everything. They give you a few parking spots from their lot, then you have to pay for the rest of the spots. You have to pay for use of the bridal suite past the 3 hours they give you. They say if you want to have alcohol in the bridal Suite you have to purchase it through them. They charge $30 for a $6 bottle Of wine. They tried to make us get a TEN MILLION DOLLAR insurance policy. This makes no sense. All insurance providers that I reached out to said this was unheard of and were unable to provide it. Even our second wedding at the public Library didn’t require that much insurance. LASTLY I did not appreciate that there is a camera in the lower level of the suite and they don’t tell you this in advance. I got dressed down there and didn’t notice there was a camera until afterwards a heads up would have been nice! The 2 months before my wedding, Felicia & Jen were very helpful, and communication was a lot better. I would never host an...

The only reason this is not a 1 star review is because the space is breathtaking. Unfortunately, the support staff is unable to match the beauty of the venue.

The original team we were working with seemed to be let go, and we had several changes to who we needed to work with. Getting a response from the team was difficult, and took several days to a week to get a response. In the days leading up to our wedding, the venue attempted to drive up our costs by adding items that were never in our original contract. It was extremely frustrating to make concession after concession, while the venue refused to meet us in the middle on ANY item.

On the day of the wedding, we had a lot of issues getting people up to the space. There is one, semi-working elevator. This is inadequate for 135 guests plus vendors. Beyond that the bar ran out of mixers and wine multiple times throughout the evening. Since it is an unlimited bar package, this made our experience much worse, and allowed the venue to cut cost.

Overall very disappointing experience. Might recommend the space itself. But only if you have a strong Wedding Coordinator to handle all of the inevitable issues that will arise from working with the Penthouse.

*Adding based on the Penthouse's response. The "add ons" suggested by our planning team were to make up for the fact that we had to move our ceremony outside, which basically became mandatory due to the venue's restrictions or were hidden fees not referenced anywhere in the contract (such as wine...