The Fairytale Fun Place — Attraction in Independence Charter Township

This place is super cute and fun for the kids, but my review is in reference to hosting a birthday party. I just want to warn other parents that this place is going to try and charge you more for their party by saying you went "over your time." The day we threw our party it seemed like they were understaffed my hosts were spread way too thin. We were supposed to be out of our room by 4 PM, which we were but because the hosts did not start cleaning until 3:50 PM they did not have the room ready by 4. They automatically charged my card without even saying anything to me. They made up various lies that I was told we would be charged and warned to clean up 3 times. This NEVER happened. We started cleaning up on our own and had our first warning (which they claimed was the third) by the manager Judy.

About 4:10 PM my host asked if I wanted to take the ballons provided by the venue and I stepped in the room to grab them. They claim since I was briefly in the room at this time, I was over my party time. This is extremely unsettling because it seems like they are trying to trick their clients in order to charge them more for the overall party. The whole experience was unfortunately very negative. I spoke with Amy regarding the matter and even though she admitted the staff made some mistakes and warnings were never given there was no solution to my problem due to the above photo. I just don't think client should be charged for overage if this ensued due to their staffing delays.

Response from company reply:

I would never try and smear your name because I have only had great experiences until this point. I never resisted cleaning up and this is why I wrote this review. To be accused of this, is very upsetting because it never happened. I was literally cleaning up when she came in the room.

After talking with the staff, Amy apologized to me that in fact that hosts never did ask me to clean and up and my first and only warning was by Judy. We were already cleaning when Judy came in but moved very quickly after this. I was recovering from surgery at the time so I moved as quickly as I could, but I had help from family as well. You also recognized that Judy never did okay this additional charge with me so the initial information you have was in fact false. I appreciate you owning these mistakes, but to still be charged for stepping into a room to grab ballons offered to me...

Kudos to the manager on shift tonight! There was an incident involving my daughter and another child. My daughter repeatedly asked this child to remove his hands off of her leg as he was holding onto her and shaking her on the rope. She was scared. The child refused to stop! Once the child was identified, the manager was made aware of the situation because by this time the child had now now only grabbed my daughter and held onto her by the foot while shaking her he had also placed his hands on at least 3 other children.

The child's "guardian" was made aware that at this institution, we keep our hands to ourselves! Come to find out The child did have disabilities (ok I get this and he has a difficult time understanding to keep his hands to himself) but now we ask! Where are the parents!?! Said child was with a BABYSITTER! After manager speaks to child and babysitter the parents of child call and scream at the manager.

Let's get things straight, if I were in your shoes and my daughter had disabilities and needed DIRECT SUPERVISION so I could intervene if she was placing her hands on others id make sure I was SUPERVISING MY CHILD! I would not blame the manager for addressing my child for placing hands on others. That's her job! Keep kids safe and having fun in a safe environment!

I would also be questioning who is babysitting my child because while your babysitter was sitting on her a$$ your child was hitting a 2 year old!

Again. Kudos to the manager for addressing the situation as soon as it was brought to her attention. Thank you for helping my daughter feel safe and welcome. And just thank you for being you. I'm horrible with names and I cannot remember if she said it was Julie or Judy. But either way. Your an amazing manager. You have the patience of a saint and I appreciate you.

To the parents of the child who needs to be taught to keep their hands to their selves because regardless of a disability or not, this does not give your child the right to place his hands on my daughter. No means no. I hope you find a babysitter who actually watches your children instead of sitting on one of those comfy chairs and plays on her phone the...

Respectfully, please read. This business is not a daycare, meaning; you as a parent are responsible for watching your children. The staff is assigned with other duties; attending to kids is not one of them. Yet, you are highly encouraged to advise the manger-on-site or a staff member if you notice any misdemeanor. There's a mic at the stage that the manager can use to pull the parents' attention towards their kids or announce emergencies, etc. If you have a birthday party and you purchase a package with only 50 plates & forks, the party planners will set your order based off of the order sheet - Example: If your guests throw their plates or forks away after food and not have any left for cake, it's not the staff's fault. Please plan ahead or ask to purchase the additional items if you need more and they should be provided accordingly. Everything should be accounted for. The staff are employees and cannot make financial decisions on behalf of the business, kindly do not ask for items without payment if they were not included on your party package. Don't leave your shoes or your kid shoes laying around on the ground - there are cubbies for a reason. Kids are free to run in this place and therefore it should be safe place and clear of any obstacle, including shoes. If you have any concerns, please do not hesitate to ask for the manager at site while you're there and they'll do their best to assist. Thank you for taking the time to read this. I hope it helps everyone have a better...