Dirty Laundry Express - Irvington — Attraction in Irvington

The prices for the washing machines and dyers are great. But the costomer service is horrible. Mind you, I am black and the employee is white so this is what happened. I went the the change machine with my cousin so he could play a game because they only take quarters. So my cousin put in a dollar and no change came out. So I told the white employee who was cleaning the machines and I told her the machine wasnt working. She clearly said "No" and walked away. So then I thought she went to get something and come back but she didn't she kept walking. So my cousin is 7 and he was upset because he really wanted to play the car game. Then I went to the front desk the employee there she was black and she said I told her the situation and she said OK. And she came out from the desk and assisted me. As soon as she came over the machine to help me, the first employee that I talled to came over and said he's lying and basically checked me. Then the white employee says "were gonna check im gonna get a dollar from the register and if that works then your lying."That doesn't even make sense. So she get a dollar and it goes through and gives her the change. I was so upset and she didn't even reimburse me of my dollar she took the change and she walked away from my cousins and I. Also she took the black employee back to the front desk with her. Later on I overheard the white employee say to the black employee that they are liars. I love the laundrymat itself but the...

I writing as a dissatisfied customer who got my laundry stolen since August 30,2025 at the branch In Irvington.This laundry contains my uniform,my wife’s uniform and my kids new uniform that I spent so much to purchase The worse of it all the employees told me the cameras they have installed don’t work.I patronize the laundry all the time because I feel safe for my clothes and my life but to realize the cameras don’t work I think is below standard for a reputable company like that and you need to do better.I have visited the branch day and night every day hoping my clothes will be returned but to no avail.I am just mad about the situation and nobody showing...

My fav laundromat! Been using for about a year and half now! Nice and clean!

UPDATE: Laundromat has went downhill so bad. It’s not as clean as it used to be. Dryers always broke. People leave their clothes in the dryers and washer for long periods of time. Laundromat has a policy that they won’t touch people stuff if it’s been there for a long time, and that’s the issue! It’s always crowded and you have to fight for washers and dryers here. Not worth the time you waste here waiting for washers or dryers. The jumbo dryers are ALWAYS broke! The carts are always broke and barely any carts available. It’s a constant fight for washers, dryers, and carts. I...