The Liquidator of Irvington — Local services in Irvington

Horrible experience with them. ok when i first when we went to order the couches and dining set they were very helpful very friendly. I ordered my couches in a year advance bc i wanted them to be payed off by the time i moved to my new location. I specifically told them that I was ordering it with advance they said it was okay and that i can contact them when i was ready for the delivery after a few months went by they kept calling and saying we had to do the delivery asap and my bf and i explained to them that i don’t need them right now it’s when i move to my new house. I just wanted to order it so they could be paid off. Last weekend I went to the store to speak to them about the delivery since i got settled at my new house i wanted my order. the lady that attended me she said that i needed to pick out new chairs since the ones i ordered they don’t carry them anymore and i got upset bc i paid off my things on time and they didn’t specify that to me when i first ordered them. Also they didn’t right correctly on the paper what table i ordered so when i asked what table it was she said she doesn’t know bc on the paper it’s not readable. that was that so she told me to chose a table again in that price range so i did. i asked to speak to the manager about the chairs and he came to us with an attitude didn’t even try to hear me out and said WHATEVER CHAIRS YOU ORDERED IS WHAT YOULL RECIEVE AND POINTED at the paper and walked away. that was that i said ok put my delivery date in and moving forward to the delivery this morning it was delivered the driver was amazing and helpful.

but when i go to see the table it’s not the one i asked for in the store on saturday when i went and visited i called the store up and let them know my situation and the lady i spoke to she didn’t even try to access me she just put me on hold and some guy picked up . i explained the situation to him and he caught and attitude and said i ordered this a year ago i should have told them right away that i didn’t want that table and i explained to him the situation on saturday and he said he doesn’t care and he will not be helping me.

he just lost a good cliente over a table that could have been switched out i didn’t have no problems picking up the new table nor taking the delivered one back...

The furniture is nice but definitely poor quality . I spent $2561 on a beautiful bedroom set for the dresser to fall apart and 2 legs to come completely off and also ruin my wall . It’s either cheap or when they put it together they didn’t secure them properly . Then being it’s literally up the street I walked to the store to show them pics and the legs that are completely off and ruined the wall and wood just for them to say “once you leave it’s not our responsibility “we don’t sell warranty “. He was very rude and condescending but was quick to take my $ when I purchased it ! Everything that looks good isn’t good I’m learning . Thier attitude and customer service is . poor ! Clearly they just replied to my comment to save face but the fact is I didn’t come in with an attitude but showed them the pieces and pics that ruined my wall and he said good bye we’re not responsible for it once it leaves the store . Not one time was he even nice or offered an option . Clearly there are bad reviews stating similar situations so please read them also everyone . If more than 1 person is stating similar bad reviews then...

DO NOT GET BEDROOM FURNITURE FROM HERE. I got a queen bedroom set from this company. And it is cheap. They put 4 thing planks of wood. Within a month the leg of the bed was falling apart. When I called into complain the manager said they would come out as a “curtesy” to me... LOLOL. Came out and did not add anymore wood to the bottom as they should have. Blamed it on everything, saying my sons was jumping in the bed. WHICH I DO NOT ALLOW AND I FIND THAT VERY RUDE. To saying that the floors in my house are uneven. Literally blamed it on everything but the poor quality and the poor installation of the furniture . There is no such thing as a queen Frame only have 4 thin planks of wood. Now I am stuck with a bed I paid hundreds of dolllars on and I am NOT satisfied.

Let’s also add that the delivery drivers didn’t come to my house the initial day of deliver until 10pm on the day of delivery. I furnished my whole house with these guys, spent thousands of dollars and you would think it would be some type of understanding... I’m literally...