EZPAWN (11121 Market Street, Houston) — Attraction in Jacinto City

This is my second time visiting this location. My first visit was amazing. The young lady that helped me was a great sale person. I knew I would return. I visited this location today and the service provided by Jennifer was horrible. There was one customer, two employees and no one bothered to acknowledge or ask if I needed help. I walked around the store for about 5-7 minutes before asking for anyone to take my money. When another customer walked in Jennifer welcomed/greeted the customer and proceeded to help. I was shocked and brought it to her attention. She proceeded to provide an excuse for behavior, that I rejected. I held her accountable for her blatant lack of awareness and bad customer service. She was upset, did not want me to talk about it to my salesperson. Actually said she wanted to call the police. I informed that she could do whatever she wanted to do and I would wait on the police with you. When they show up, pull the video to see that you are filing a false report because your feelings are hurt, I will then report you. I told her to do your job, treat all customers with great service and don't get offended when you are called to the carpet for...

Don’t buy tablets from here unless you get the protection plan. I bought a Samsung galaxy tab 4 for $60, thought it was a great deal lol. It didn’t hold a charge. Took it back for a 3, the other 4s were more expensive. Took that one back for the same reason. Tried 5 different tablets while I was there and none of them charged. People dump their damaged tablets here. If you don’t have time to go back with in 24 hours you’re stuck with just store credit. That expires in 6 months, and you have to hold on to your receipts AND make sure the ink stays nice and clear or too damn bad for you. But, yea, same as cash. I really regret not paying the extra 40 for a brand new one at Best Buy. Now I’m stuck with a receipt in my purse that I have no use for. The ez pawn on federal is actually asking $100 for the galaxy tab 4. That’s how much they...

I just purchased an iPod for $37 and because you have to buy insurance if your merchandise don’t work and they won’t give you money back there credit you and easy poem I don’t see anything easy here. The first iPod the Battery doesn’t charge the second iPod doesn’t want to hold a charge at all. They’re fixing to close so I’ll be back in the morning to exchange for the last one they have. Maybe three times is a charm, I’m glad I live a little close. Because if I lived far I would be really really pissed off. This is my first experience here and by the way looks looks like it’s going to be my last. Don’t give me wrong the staff was friendly but is their...