Adrienne Michelle's Salon & Spa — Attraction in Jacksonville

I would like to start off by saying, I feel bad to post anything negative about my experience as the staff was overly welcoming. Extremely sweet and the salon is beautiful and very tidy. I cannot stress enough how sweet everyone is. However, this was a very unfortunate night for us. We were accidentally triple booked and I felt so bad, we called early that morning to see if they had one more spot available and they squeezed me in. (There was a slight scheduling mix up and that made her triple booked) I went with my sister and mother. My sister was told her hair would be 150 dollars and was charged 50 additional dollars for toner without being told and 45 for maybe a 1/3 inch cut my sister didn’t ask for as in the beginning she specified she was unsure if she wanted a cut but, Adrienne just started cutting my sisters hair without asking. My sister was originally told 150 and wound up floored when she was told her total was 250 dollars. She was promised a balayage and received simple highlights which she explicitly explained she did not want, they look extremely lazy and streaky...my nanny said they look like they’ve been grown out for 3 months....its almost disgusting how outrageously overpriced and completely unlike the pictures my sister had shown Adrienne. My mother had gone in for a nanoplasty and was told mid-session she could not wash it for 5 days or dye it for 1 week. Knowing this prior my mom absolutely would NOT have gotten this procedure done, as she likes her hair in a particular way for her job. This seems like something important to mention prior to an appointment so the client could prepare themselves properly. She was frustrated and left with her hair flat and with an orange cast (her hair is naturally black).The women was VERY heavy handed and pulled on her hair with the flat iron and unfortunately burned the ends of her hair. She and my sister are now crying and out 550 dollars (total). My hair was a homemade mess I needed fixed. I have a lot of hair and I understand she was very busy but I only re-colored 1/3 of my hair (underlights/peekaboo highlights) It was a swamp green from at home dye and the bleach could not lift it I wanted it blue and it became a a bright teal which looks fine. However, I am not a hair expert but the hair is 3 different colors at the roots and now i’m too upset to put my hair up.... My roots are blonde, brown and green not even blue....She also neglected to show me my roots so i was surprised when i went home and put my hair up. I genuinely would rather be told something cannot be done with my hair in 1 appointment than pay 200 dollars for 1/3 of my hair dyed 3 colors. I was told my hair would cost 150 dollars as well and I believe I was charged for a blow dry which she did not tell me was extra. I hope I save you all some time and money with my honest review....I wish I had seen an honest review before my family left with ruined hair and out nearly 1000 dollars. Overall, it was a night to remember....in a very unpleasant way. I do not say that lightly.

REFUND/CUSTOMER SERVICE* We reached out with a neutral party (my godmother) for any kind of compensation and she was told to leave her name and number as she would receive a call back from the owner. We have waited nearly a full week for some type of response after being told we would receive a call back from Adrienne herself which we never received. I cannot say i’m shocked as Adrienne has handled this whole situation very unprofessionally and this to me speaks high volumes about her level of customer service and what matters most to her which is not customer satisfaction. Something else important to note is that her salon is not accredited with the Better...

First I’d like to start with I have never written an online review , but felt like my experience needed to be heard . For the positives , the salon is very beautiful and well maintained and supposedly “ Christian “ and I had a wonderful massage with absolutely no complaints about that service - she was kind , professional and good at what she does . For the negatives , my pedicure was the worst pedicure I ever had in my life. I asked multiple times for warmer water of which she kept trying to adjust and it was still cold - luke warm . She did not get my cuticles well and had to have another nail tech come and help . She barely spent 1 minute scrubbing and massaging my legs and feet , and when finished the hair stylist asked if I had “ been painting “ because she left behind white scrub all over the back of my leg . I also noticed my heal was all ripped apart which was not like that prior to this service . For my nails the lady was very kind but my gel nails were chipping a lot in 4 days . I went back in the store to talk with the manager who said she doesn’t do any refunds and would only offer me a “ nail polish change “ for my pedicure . For my nails she rescheduled me for a week later , but I had an unexpected add on at work of which I had to cancel my appointment. She said I could not get a refund and would not re schedule me . As I understand I didn’t give much warning to cancelling my second apt , but I have a job where sometimes I couldn’t get out of work . I work at cancer center that gets add on patients . I felt like the manager was very unkind and not understanding at all . I wanted to fall in love with this salon , but sadly was left very disappointed ( and it was for my...

Pros: The staff was very nice. The interior of the spa is beautiful.

Cons: I was told the appointment would take 1.5 hours max. I made the appointment with an hour between when it was to end, and the beginning of my next appointment. The appointment took 2 hours, and was rushed at the end to finish. The drive to my next appointment was 30 minutes, was 5 minutes late. I went in for the collagen manicure. It's supposed to include a massage. The only "massage" I received is when she rubbed the organic scrub into my hands and arms. Not a massage. The nail file, and other utensils used at the finger nail station were full of other peoples nail dust. They had not been cleaned or sanitized. I got french nails with regular polish. I new it would only last a week or so if I didn't do anything. A quarter of it came off within 24 hours. I didn't cook or clean. All I did was take a shower. I got the Brazilian pedicure. The reason I was late getting out was because she left me there with my feet to soak for way too long. It felt nice, but that's not the point. No massage, again. They advertise that with this you get a "foot buffer from Brazil". It may have been purchased in Brazil, but it looked the same as any other manual buffer. She made three swipes across the bottom of each foot. That's it. A waste of money for $65. I do a better job when I do it...