Bounxou Thai Restaurant — Restaurant in Jacksonville

This review is based on two experiences with Bounxou Thai. The first experience was with Uber eats, which I assumed was the issue. I will address that after explaining tonight's awful experience. I wanted Thai for Mother's Day dinner so I ordered take-out at 5:51pm. The person who took my order said it would be 30 minutes. My husband went to pick up the food and while he waited (30 minutes after I ordered via phone) patrons were seated, ordered, and served. After complaining about this they finally started cooking our take-out order. He left with our order at 7:25pm....1 hour and 34 minutes after I ordered. Normally he would have left long before, but it was Mother's day...wish he had left and brought home 5 star pizza from next door. The food tonight was bland, disappointing, cold, hot served to heat requests, and we had an entree on our order we didn't order but were charged for. My husband was so frustrated by the time he checked out that he didn't even notice. Several months ago we ordered from this same restaurant via uber eats. 1.5 hours later after two drivers left without our food I called and restaurant and was told they were "busy" and they were extremely rude. I told them to cancel the order and then had to dispute with uber eats. NEVER again. Horrible food, TWO horrible...

Ordered delivery through a service. Food arrived as expected but we found it to be incredibly bland.

Tom Yum soup was very watery. Very little flavor. It was missing the distinct tang the soup usually has. I've ordered this at dozens of Thai restaurants but this was the first time I've actually disliked it.

Pneugug curry was also very bland. Overwhelming coconut without much curry flavor. It was made very mild. We are used to this dish being medium hot to very hot depending on the restaurant but this was as mild as it could come.

I don't recall the name of the other dish but it was similarly bland. The salt came through more than anything.

We were really disappointed overall. Perhaps they were too afraid to make the dishes spicy and flavorful because it was for delivery? If that was the case it would be nice if they asked for spice level for the items.

Food was editable and seemed to be prepared cleanly. Just not much flavor. Lots of other Thai places in town to try but we were surprised by the rating here compared to...

This is the best Thai restaurant I have ever been to, and I eat A LOT of Thai food. I drive all the way across town to come to this restaurant. My favorite dish is the Pad Thai, and I am very particular with how it is made and tastes. It is made absolutely perfect at this restaurant. You can tell the chefs put a lot of love into their food, it isn’t rushed together. The sauce is sweet and savory, with a perfect amount of peanuts, green onion, egg and bean sprouts for that subtle crunch. I usually get tofu, and it is the best tofu ever with a semi crunchy exterior and soft inside, cooked to perfection every time. Not to mention they give you a generous portion! The prices are great, and the staff is so friendly and welcoming. Very beautiful, clean, calming restaurant if you want to dine in. I have tried 7 different Thai restaurants in town, and Bounxou tops all of them. Do yourself a favor and try them out! Perfect for date night, or just grabbing food to-go. You won’t be...