Rent-A-Center — Attraction in Jacksonville

Bad customer service. I have been a customer for RAC for more than 5 years constantly nonstop. During this holidays I did not know they will be closed on the 1st and the auto pay account I have didn’t have the founds on time which I did not worried about because I have a separate account for this type of situations I got a late fee because they was closed I couldn’t call or go in person for a payment and I don’t have access for online payments. There was NOT customer courtesy with the late fee. I don’t care if is one dollar or a one thousand is the fact that even after being a loyal customer for years with many many agreements they didn’t even considered to do a courtesy wavier and that speaks volumes of a company. I will not do business with a company that will not care how good customer you has been for years. I wish I could...

I’m from California and staying at my son’s house here in Jacksonville for a while. My son, a Naval Aviator, was stationed at Mayport and now relocated to California with all his household items. I thought I didn’t need anything, but I was wrong. I contacted Rent-A-Center in Mayport and Herb, the Manager, went above and beyond to help me. I was unsure of the process and whether it was possible they could meet my needs. Well, Herb exceeded my expectations and expediently walk me through all my options. I am extremely satisfied with the prices, the service and commitment to take care of my situation. If you don’t think Rent-A-Center is for you, think again. Call & ask for Herb. He will make sure to surprise you and make your life a whole lot easier! I highly recommend Rent-A-Center,...

Update: Shaniyai is still beyond awesome and should be next in line for store manager IMO. I was having trouble getting the receipts for the fridge rental so that I could get reimbursed. Several store managers promised to send it to me but nothing happened. I got Shaniyai on the phone and had the receipts in my inbox in 5 minutes. She's a customer service star!

My fridge is currently dead (for the second time!). Working through warranty repair takes weeks to get parts in and I'm tired of trying to keep food cold in coolers with ice. I explained my situation to sales manager Shaniyai and she couldn't have been more helpful. Super fast. Super efficient. She's a star in my book! Looking forward to the delivery of a working...