PowerUp Pilates Johns Creek — Attraction in Johns Creek

They have open cubbies for your keys, shoes, and other belongings. My oil-brushed Birkenstock got switched with someone after a class a month ago. I noticed it immediately, reported it to the instructor, and gave the sandals to Lori, the studio owner the next day, hoping she could give them to the sandals' owner when she brought mine back. After 2 weeks, when I asked for any updates, Lori told me the other person showed up with mine and they could not find her sandals. So the other person took mine back as a hostage. It was obviously their fault, for not keeping them in a safe place. After that, Lori was not responsive to my emails asking for updates. I went to see the instructor every week and asked if she knew of any updates. The instructor was very empathetic with my situation and tried to help me but Lori was defensive saying the other person was out of town and would come to the studio after that. She made me feel as if I was bothering her. After a month, my sandals were still lost and I did not get any updates from her. Then Lori sent me a picture of very old and broken sandals and asked if they were mine. They were not mine and Lori could not answer for who received them or if they were really from the other person. She even said she contacted the other person again and the other person would stop by the studio the following weekend. She also said, that the other person showed up when she contacted the other person for the first time which was a month ago, took hers, and left those old sandals. But the old sandals were not there until after 3 weeks. What she was saying did not make sense at all. When I told her what she was saying didn't make sense, she said she had a communication problem with me. what a pity on her! She had nothing but excuses for her nonsense and wanted to blame my English ability. I was educated here in the States and am a proud Korean-American. It was very obvious that she was just trying to get around and not being honest with me. Of course, the other person did not show up the following weekend. Why would she come if she took hers already? I lost my sandals. All I could do was to cancel my unlimited membership and not to deal with this anymore. I'm sharing my honest review here. It was such an unpleasant experience with the disrespectful, unkind, apathetic, and unprofessional owner. She was insisting that this did not happen in the Powerup Pilates but my membership was here and the yoga classes (Lift yoga + Body is next to the Pilates studio) were part of my membership. I'm sharing my experience with the owner so I thought it was proper to share this here...

I recently started taking Pilates classes at PowerUp and love everything they have to offer. The equipment is very nice and the layout easy to follow. I have found the instructors to be knowledgeable and communicate with clear instruction, which I needed since this is my first experience doing Pilates. I have taken 2 Signature classes so far and look forward to taking Sculpt and others as well.

Also, reading thru others' comments about their policy to lock the door at the beginning of class, I am very disappointed that grown adults cannot take responsibility for being on time and I personally commend PowerUp for upholding a policy they are very clear about in all of their literature. Late clients showing up are disruptive to clients already there ... I think it is very easy to understand why PowerUp does this. Own up your ability to arrive on-time people!

Btw, I have spoken to Lori many times and comments about her are just point blank harsh. A business owner trying to build something that is consistent and helpful to the community should be praised, not put down. It takes a lot of commitment and bravery to do what she does and I respect...

Arrived at 5:01 PM for a 5:00 PM class, only to find the door already locked. Considering many clients are coming straight from work and dealing with inevitable traffic, locking the doors exactly at start time is unnecessarily rigid. Most classes are still in warm-up at that point or haven’t even started, making this policy feel more punitive than professional. It’s also inconsistently enforced; I’ve seen other instructors open the door for late arrivals without issues. I could understand if it was a recurrent issue but this was my first time arriving 1 minute late, and the instructor was someone I’ve done many classes with so I was surprised. I’ve been attending classes here for over 2 years and I have never felt like my workout was so outrageously interrupted by someone arriving 1 minute late. I’m disappointed by the lack of flexibility and courtesy, and I won’t...