Flora Farms Joplin Dispensary — Attraction in Joplin

I was excited to visit and check out their different products. I had a good idea of what I wanted before I went in. I’m well off financially, so money isn’t an issue for me, however a company that scams their customers and has no product knowledge before selling needs to be called out. This place is nothing but a huge scam. I have been in sales and customer service for years, and I would never let my worst enemy walk out of a business feeling the way I felt. I picked out two tinctures upon arrival and was asked and I quote “what is the difference?” Well, one was 100 MG and the other one was 25 MG so I consider it a huge difference. Product knowledge is SO important.

Next, they told me that they couldn’t do a full oz, so I asked for a 1/2 and a 7, so then instead of doing that, they gave me a lesser tier bud in 3.5 increments while telling me “Yeah, we got you!” Not even giving me the same bud that I asked for. I clearly did not want a “tier 3” based off the other high quality products I was buying. For anyone wanting know what tier 3 means, it means “mid.” The employee specifically told me they’d give me ONE package. I was very clear with her that I was there for the discount.

I didn’t know until I was out of the store, because they do not open the bag in front of you. She did confirm they gave me the discount but never told me about the 3.5 packages. You can imagine my surprise when I checked the receipt and the bag and noticed that not only did I get the lesser tier bud, and less of it, but I was basically charged 150.00 more because they gave me individual packages of lower tier bud.. almost a full oz of 3.5 packages plus tax for every single one.

I tried to give them the benefit of the doubt, and I called to have them resolve the situation and explained how I came in for an oz but left with individual eighths, being charged tax for each one.. I explained the overcharges. I know there aren’t returns, but some understanding would have been appreciated.

The manager called back, in very much a “What do you want?” tone & she was outright rude, basically explained that they overcharged me because they didn’t have those increments and they had the right to do so, when I asked her, “why didn’t she just tell me about the price difference?” She said they didn’t have to tell me anything about the products I’m buying.. this is news to me

This is where it becomes fraud. The employee DID absolutely have to let me know that they did not have halves, and she absolutely did have to let me know that she was going to be putting 3.5 packages into my bag. It is her responsibility to tell me. She not only overcharged me, but she oversold me on purpose.. The manager was so incredibly rude and it got nowhere, to the point of me even mentioning disputing the overcharged amount with my bank after this because I just couldn’t believe her tone was so condescending especially with clear proof I had been overcharged.. and I told her with the overcharged amount I could easily dispute half of the 450.00 I spent and she threatened police against me and told me to bring the “marijuana back immediately” in a very threatening tone. It was definitely giving FEDERAL AGENT. You could hear the prior or relation to law enforcement in her voice. If she had any idea on how running a business worked, she would understand that I have every right to file a dispute because I was overcharged and had knowledge and proof to be able to back that up. Clearly, her emotions overruled her business skills. Unless you like your local dispensary to be threatening police against their unhappy customers, not having any product knowledge whatsoever, their own “budtenders” ripping you off to try to save the good marijuana for themselves, I’d try elsewhere. I thought they wouldn’t want an unhappy customer considering this location has only been open for a few weeks but I have never left a dispensary unhappy until today. Even the dispensaries that overcharged me in the past weren’t so obvious. This place won’t last long and they ruined the Flora Farms...

Edit: Flora farms called me today and made everything right with me. They do value their customers and they proved that today just so everyone knows. They didnt have to do it, they chose to do it and that goes along ways with me.

First 2 times in store, i had such a great experience that i decided to drive 20 miles there instead of using my local diaspensary 2 miles from my house. Told the budtender exactly what i needed and even double checked as he handed me the package to make sure it was what i specifically ask for. Asked a 3rd time cause it didnt feel right and he assured me it was what i wanted. Knowing better, i trusted him anyways and drove away. Opened the package and it was not what i asked 3 or 4 times very clearly for. Went back thinking they wpuld make it right. They told me they cant help me because it had been opened. I was gone from store 30 secs at most. After the first 2 expereinces, i was willing to make this place my go to, even though its a lil bit of a drive. After yeasterday, im just sitting here with a product i dont want and tried multiple times to be clear about as to what i wanted smh. Everything is pre packaged so how else would i know if he got it wrong until i opened it? Not mad but def disappointed because if my budtender payed any attention at all, the mistake could have been avoided. His mistake, yet i pay for it and gave a him a 5...

The Best Dispensary Experience I've Ever Had I can't say enough good things about Flora Farms. From the moment I walked in, I felt welcomed and well-cared for. The staff is not only knowledgeable but genuinely helpful, and they made my visit a five-star experience from start to finish. A huge shout-out to David and Keilan! David was fantastic, answering all my questions with patience and a deep understanding of their products. He helped me find exactly what I was looking for without making me feel rushed. Keilan was equally amazing, offering great recommendations and making the checkout process smooth and enjoyable. Their friendly attitudes and expertise truly set this dispensary apart. If you're looking for a dispensary with a great selection and a team that goes above and beyond, Flora Farms is the place. The customer service here is second to none. I'll...