Port of Kimberling Marina — Attraction in Kimberling City

Worst customer service I have ever experienced. I called and reserved a boat 2 weeks in advance of my groups and my vacation to Branson. You have to be 21 to rent a boat here which is completely fine. My girlfriend is 21 so we were going to get it under her. However she doesn't have a boating license. So I called down here and explained the situation VERY clearly to them and explained that I have my boating license and I am 20 but my girlfriend is 21. The person I was speaking to was a young girl maybe 16-17 and she said that it was completely fine and would be no problem at all. So I say okay that's great! We would like to book this boat then on this day. Ok great I make the reservation, pay for the deposit and hang up. 2 weeks later when my group are on vacation we go to the marina, give all of our information, show IDs and ever pay for the rest of the boat! Then she tells us okay so go ahead and you can bring your coolers etc and everyone else down because they were waiting at the vehicles. So I go and get everyone and everything and when we get back she's sitting there by the boat and is laughing with someone by as she sees us. She said they had a problem and that they can't rent the boat to us because the person who is 21 doesn't have a boating license. I'm confused and tell her what I was told over the phone 2 weeks prior. She said I can talk to the manager about it so we go inside the marina and I explain the situation to him in a calm manner and so does this girl who was helping me and told me just now after I paid for everything what was going on. The person who actually reserved the boat to me and told me this information that it would be fine and there would be no problem said the the manager "no I didn't tell him that".... I explained the situation and he told me "I don't believe anyone here would've told you that".. I told him if I would've known she needed to have a license she would have one. Why would I hear this lady over the phone tell me no the person 21 needs to have a boating license and then still show up with her not having the license.. it doesn't make any sense. He didn't care said that it's not his problem and he can't do anything about it. I mean they completely ruined our trip and so far I haven't received my deposit back from the boat which I should get back because this is not my fault at all. She would've had her license if I would have been told...

Those of us who live in Kingston, WA & walk to our beautifully maintained Marina..Mike Wallace Park, are witnesses to the daily efforts of our port employees who are responsible for such a wonderful, safe place to walk, visit with friends & strangers, & their pets. It's a joy to watch families sit on a blanket & picnic, while listening to local live music, play ball, run races, chase kids & pets. The Grub Hut & other treats are on hand during special occasions. And the fire pits are stoked constantly by the regulars during the Dec. Light show opening. What other ferry landing affords all these amenities with such a hometown atmosphere? We see all the daily hard work & dedication by the people who man the port & park. And they'quick to say "Hello!", even a quick lesson on gardening when the grounds are trimmed to perfection. We love & appreciate the Port workers! You won't see a piece of paper, waste, or a dirty sidewalk or restroom. And don't forget all the volunteers who, in their 50+ years get on their knees to pull weeds, & do other cleanup. Thank you, all of you! We're very grateful for all you do so that we can enjoy the Marina & Mike Wallace Park. And thank you, Cisco, THE Seattle Gardene Guy, for recognizing the quality of care by coming to visit us. We have our own local, "Joe, The Gardener Guy" right here in Kingston at the Port. Thank you to all the Port 'Gardener Guys.' And to the gals who work in the Port Office. We're blessed & grateful to have such a...

Campground Review- We requested specific spots since we were traveling with friends. We did not receive them, however there were numerous sites that were open that had the same amenities we requested. When asked at the check-in desk how they selected our sites she said we try give you the sites requested. Our sites were 1 and 2, we requested sites in the 60’s. She didn’t understand why they put us in 1 & 2. The wooden picnic table in site 2 was so slanted that we could not use it. You could not relocate it. The wooden picnic table seat in site 1 was badly damaged with exposed nails. Also no wristbands were issued but they make a big deal about it on the website, again the website requires serious updates.

Internet- they advertise free Wi-Fi. This may be true in the hotel but NOT in the sites we were in. When we called the office they said to use the Wi-Fi for one of the piers but we were never able to connect due to the poor signal from the pier Wi-Fi.

E-bikes- the website clearly states no motorized bikes ( which we have and wanted to bring). We ask upon check in any they said we needed to call for approval. It is a nice campground with excellent showers but the website needs to be adjusted to reflect accurate information.

The interaction with the front desk informed us that it is best to call and not use the website...