Creekside Behavioral Health — Attraction in Kingsport

Outpatient is suprisingly great so far but I wouldn't want to stay inpatient based on my short experience there during my consultation and would rate inpatient 2 stars but I didn't stay inpatient. The inside of the inpatient facility is scary imo and I'll go into this shortly so you can be aware because they need a big change. It's quite triggering. I went for a consultation and the person I spoke to was over a computer in a small room. I was told they don't even have on site dr and you will talk to a dr over a computer and I am thinking therapy is this way too. The narrow hallway I went past was full of rooms of patients (maybe 10 rooms on either side so 20 rooms total is a guess) and that is weird and seems violating to patients. A lady came out of her room crying loud and another patient came out of her room to talk to her and tried to talk her down from her depression but someone working there told her ro get back to the room. I walked past them when I was leaving. The crying patient wanted medication and it was too early.

There was no where for patients to go if they leave their room because there's just a hallway with small office rooms for consultations and a locked door that leads to the waiting area. I am sure they may have a day room in another location in the facility but patients can't choose to go there on their own because of the locked door. It's almost like a prison in my opinion..

At the end when leaving there was a misunderstanding and I followed the tech to go get paperwork for outpatient and was told to go back to the room. I didn't realize I was suppose to stay in the room. It was a very tiny office room and I thought I was suppose to follow him (assumption) because I was getting ready to leave and boy was I ready to leave.

The positive is that upon arriving I only waited about an hour to be taken back for the consultation. I waited maybe another hour in the small office room filling out more paperwork which didn't take long. It was just a little wait to talk to someone on the computer so I was there maybe 3 hours total and I was offered snacks.

I chose to do outpatient. I didn't get his name but the friendly and shy male tech was the nicest one I talked to there.

I really liked CSU in Johnson City before they closed down and Woodridge wasn't horrible although not great. This facility didn't look like a pleasant place to stay for patients suffering from serious mental health challenges.

They should have a private area for patients coming for consultations. This is to respect patients privacy and for other patients coming for treatment where this may be triggering to them. It appears each facility is sectioned/ locked off between woman and men and boys/ girls youth and the woman are not placed with the men which isn't a bad thin but this facility as a whole was not great imo. Do people stay in their rooms all day with nothing to do? That's just how it appeared to me.

The waiting area was the nicest thing about the entire facility. All the employees seemed extremely overworked. I could not take my purse or phone back to the consultation which is understandable but when I came to retrive my belongings the lady seemed confused about who I was and I just told her my name and that I needed my purse and she said "Ohhhhh". It's understandable but no one seemed happy with their jobs. As a matter of fact I talked to one who person looking for another job as I work in healthcare and we discussed my job.

Things have really changed through the years. I haven't needed serious help with my mental health since 2013-2014 (anxiety) and things have really changed. There is a short term facility in Bristol I would choose to stay at before choosing to come here.

Outpatient is really great and I really like the therapists and doctors there. Highly recommend outpatient. Don't send your loved ones to inpatient here unless you have to. I'm sure no one wants to do inpatient but this was not a great experience.. Outpatient has been great and I do highly recommend it. The therapists are great...

Staff needs to work on Listening to Understand and steer away from Listening to Respond. I called searching for help for someone else. Creekside was billed to me as a place with on-site nurses and doctors, group therapy as well as one on one with a counselor, etc. Two group sessions per day but one on one with a counselor is only by patient request! I would expect better long term outcomes if one on one was mandatory instead of as requested by a client. One counselor called Monday to schedule an appointment with another counselor a couple days later. OK. This chick was in a hurry. Very quick phone call, very little interaction even after "they didn't mention this -statements made by client. Second counselor calls from a different line that Spam blocker picked as spam and sent to voicemail. I didn't realize it until a new voicemail showed. Three -yes 3 phone calls later I finally get someone who is Listening to Respond! I asked for the particular counselor and explained why only to be told she's in with a client. Me: yes she's in with so and so and thats why we had an appointment and explained again why I was trying to get in touch with her only to be told-AGAIN- she's in with a client but ill let her know you're trying to call. Click! She hung up! Quickly I go back to the phone, pull up the number she called from and changed its title from Potential Spam hoping the call would come through seeing as how Communication is not one of their best abilities there- back to Listening to Respond instead of Listening to Understand. All this so when the counselor calls and it comes through, after her introduction and informing me that so and so is there, she states, "hold on a minute while I review the case"! Really?! Who in the world calls someone with an appointment and does not familiarize themselves with why b they are calling before the call! Lack of professionalism! Im already irritated that it took me 3 calls to get someone on the phone who obviously didn't listen to what I was saying, now I'm on the phone with someone who didn't take the time to review the case/ file before she called! Unprepared for the task at hand. They need to work on organizational skills and Listening skills in the staff. Listening to Respond is plan rude and ill mannered! Being Unprepared for an appointment is also rude, ill mannered and shows a lack of organizational skills. If you like very quick, short phone calls from counselors to family this is the place for it. They do their best to get off the phone in 5 minutes or less, preferably less. Longest conversation you will have is calling in...

My child was picked up today after being admitted to creekside for 10 full days. I had called his first night and asked about clothing and what I needed to provide for him. I left late at night and with no instructions given on what to expect during his stay or what items he may need. When I called I was told that he would be given hospital clothing and that the staff would wash the clothes he was wearing from his admission day. The woman I spoke to explained there was no need to bring anything being I lived a distance away. She assured me that he was fine and most personal clothing items cant be used anyways do to strings. Today when I picked my son up , I found out he has been wearing the exact same FILTHY DIRTY clothes for 10 full days and NIGHTS. No pamjams. No change of underclothes. He slept for 10 full days in dirty boxers , jeans and tshirt. Not one time had staff informed me of this or directed me to bring any personal belongings. On top of that I found out from the woman checking us out that during his entire stay he had been sleeping on a mattress on the floor , in the hallway! I trusted medical professionals with my child and I feel he was severely mistreated. I trusted them to provide care during a very fragile time. And this facility failed to give adequate care to my son even at the most basic level. He was literally filthy to the point I could smell him upon his discharge.

I also wasn't given adequate information during his treatment , there was zero communication or guidance. I left having no clear aftercare instructions. And his safety plan simply says he can play legos if he is in crisis??? I am a medical professional myself and plan to report this facility for the way they severely mistreated a 9 year old boy. Completely unacceptable. And completely unethical.

The only positive thing I can say is that the intake doctor seemed kind and caring. I felt safe enough after speaking with him to even leave my son. However everything that followed after has been a horrifying situation being a parent.

Note that while I was in the waiting room picking up my son , a staff member was walking around telling people they needed to post good reviews. She was basically trying to solicit them and kept saying that there had been so many negative reviews and that it was impacting the facility. She was prompting people and telling them how wonderful...