Neuse Sport Shop — Attraction in Kinston

In the 7 years I have lived in NC I have visited Neuse Sport Shop several times. As a member of the management team for another noncompeting retail establishment we sought inspiration in many places and were always impressed with the layout, creativity, and friendliness of the staff. Today however was an entirely different situation. I was seeking help with a new bow I was given as a gift, and I think I was assisted at first with the manager of that department. In the 20 years of experience working in retail as an employee and then as a manager I guarantee you I would never have been permitted nor allowed my employees to treat a customer that disrespectfully. Admittedly I know very little about archery or bow hunting, but I expected more than to be quoted a price with very little explanation of what I was paying for or why it was needed. After being quoted the price the man simply said let me know whey you are ready and walked away. A few minutes later the assistant walked over and began actually helping me. He attempted to explain as much as he could to the best of his ability. After a few minutes the other man came back and asked if we were ready to go. When I told him we were still trying find out exactly what I needed he replied "I told you what you need to spend just decided if you want to spend it." He then proceeded to walk away again. I was very upset at this point and began looking at some products to calm down and he then turned to me and began listing other expenses I would need. After which point he told me that if I just spend another $100 beyond what he just quoted he could set me up with a completely new bow that is all set and ready to hunt. Followed by "But hey I'm not here to take all your money and sell you things, but you'd be better off. Just let me know what you want to do." When he finally walked away from the area completely. I was furious at this point and couldn't even speak. It took me some time to calm down before I told the assistant your business had lost my money because of the other man's actions. Unfortunately, I used some language I regret and would like to apologize to the young man who honestly tried to help as much as he could. I then checked with the gentleman in the gun section if the store had some ammunition I needed, and left the store. Someone needs to remind the man in charge of the archery area what the definition of customer service is, but I am afraid he may be to arrogant and dismissive...

Updated review: Thursday 8/22/2024 I was contacted by Chief Range Officer Matt Tyndall in regards to my review. He was very apologetic and appreciated my review. The information I was given about AR15 pistol not being allowed was “CORRECT” the website was not updated at the time to reflect that but it is now. Knowing that this change had occurred insured me that I wasn’t lied to. Matt even went above and beyond to ensure me that he wanted to keep my business, I really appreciate that and I’m sure other gun owners will also. AR15 night is still on Tuesday but only rifles at the moment. No big deal as long as we can still get out and safely shoot. I want to thank Matt and Neuse Sport Shop for reaching out and making the necessary changes. That’s how you treat your customers and build great relationships. 5 stars

I visited Neuse Sport Shop Tuesday 8/21/2024 approximately at 5:30 pm to attend AR15 night. Purchased ammo and targets as it states on the website all ammo used on AR night must be purchased from Neuse. Once inside the shooting range I proceeded to unpack my gear and shot maybe a round or two before the RSO came up behind me and said “that’s a 16” rifle right.” I didn’t understand what he meant by that until I was done shooting. So I continued shooting with no other interruptions as I had the whole range to myself. Once done shooting he gave me some tips on how I should hold my pistol for better accuracy and grip (thanks). The problem is while we are between the exit doors, he informs me that AR15 pistol are NOT ALLOWED. Neuse Sport Shop website clearly states AR 15 pistols and rifles are allowed to be shot on Tuesday nights from 4pm -9pm. I informed the RSO of this and he states “the owner said it and only the guys at the gun counter knows but not the public.” I’m not sure if his statement is true or not, however this is not the first time I have been to this range and I’ve never heard that AR15 pistols are NOT ALLOWED on “AR15 night.” I will not be returning to this range anytime soon because it’s always a bad vibe from the RSO’s. If the policy has been changed the public should know in advance and the website...

So I went to Neuse Sport Shop to purchase a firearm. I ask the lady that walked up if they are still Honoring the blue label program and with a nasty look on her face she ask I’m not sure. I said ok. She then proceeded to give me a strange look and said which agency do you work for? I told her and presented my ID! So she replied like oh no I think y’all are taking off but I’ll check. So she never came back 10 minutes later a guy came and said how can I help you guys? My husband told him what we was purchasing. So he asked we move around the other side of the counter to keep social distance from other customers. So I asked him sir is my agency still on the blue label list he was asked which agency is it again I told Gil he replied “oh no ma’am glock took everybody off this past January they made massive changes and cost us to loose a lot of business and loyal customers. So I said ok thanks I said that bazaar because I looked in Goldsboro and they told me just the other day my agency was still up there but I’ll look more into it. So the next day I contacted Glock and they verified they never took any of the agencies off and I should contact the company and speak to a manager about getting my discount or at least store credit . So I called and ask for a manager and ask who was on the blue label list. After he name everybody I told him what had happened and all he said is they added new rules and it cause a bunch of confusion to the associates he proceeded to tel me he will make a store wide announcement so everybody would know. Didn’t offer me a discount or store credit. I won’t...