Klamath Technology Services — Attraction in Klamath Falls

If I could give a zero star rating I would. I took my iPhone in to get a new battery, the phone was fine but the battery was getting weak. $85 later I was out the door with my phone which was working. I went straight to my truck, drove straight back to work, went straight to my office and plugged the phone in to charge the new battery. By the way, it wasn’t raining, there were no puddles on the ground, there was no water or drinks in my truck or at my desk, the phone was never exposed to anything liquid. After about 3 hours I came out of the building I was in, back to my office and woke the phone up, the screen had 3 green vertical lines through it and then went black. The phone was still working but the screen was dead. I took the phone back to Klamath Technology and they said they would look at it but the tech was out and wouldn’t be back for 45 min. I left the phone with them and got a call about 1hr later; here’s the good part, they stated that my phone was full of water. So, I went back in and was told that when the phone came in the first time for service, there were no water sensors tripped but now they all were tripped. From this point on, the customer service was horrible, for about 10 min I was told that I was lying and that the phone was fine when it left so it must be my fault. Read above if you need to know what and where my phone did/went in the 3ish hours it was in my possession. Never was any attempt made or offered to fix the problem. Let me lay out a couple of possible scenarios and you decide for yourself what happened, My phone magically sucked water, from the air, through the case seal, which BTW the CS rep said was intact, after coming nowhere near any actual moisture or, My phone screen was damaged during repair and instead of owning it and offering a fix, “magic water” is sprinkled on the water sensors and the business has zero liability….. After I suggested this as a possibility, the CS rep told me to get out and I said “well what am I supposed to do with this phone?” His answer was, “we can put a new screen in”. I said, “didn’t you say the phone had water all inside of it”? “Doesn’t seem like the phone will work reliably any more”. His answer, “oh no, just the screen doesn’t work”. Hmmmmm, seems like a weird statement from a phone that supposedly was full of water. Bottom line, I highly recommend not going here for any services, I’m out the $85 for the battery, my phone is worthless as a trade in (which Verizon just said would be about $600) and I don’t have a phone for the next...

I was extremely dissatisfied with the customer service and "repair" of my apple MacBook. My mac abruptly stopped working and was giving me the "apple wheel of death." I am not local to the Klamath area, and had previously not needed to use a computer repair shop. I did some research and Klamath Technology was one of the few places that would work on Mac products. I was hoping to use someone local to minimize the time it would take to get my computer back and running. Klamath Tech took a week and a half to look at and diagnose my computer. Apparently the person who was trained to work on apple products was "out of town." After an extended waiting time, I was contacted and was told my hard drive was "bad." They were able to replace my hard drive and transfer my data. Two months later I went to re-boot my computer and again, wheel of death. I took my computer back in yet for another repair. This time they were extremely poor at communicating with me. Each time I would call to check on the status of my computer, I would talk to a different person who seemed to have no idea what I was talking about. Each time I was given a different story or was told that the person working on it was not available. I eventually got a call that the "motherboard was bad" and told to buy a new computer. I asked if there was a way to replace the motherboard, or what other options I had. They explained it wasn't worth the price and to buy a new computer. I went and picked up my computer and took it home.

My boyfriend decided to do some research to see if he could replace the motherboard himself, and discovered that my hard drive was no longer in the computer. I quickly called Klamath Tech and they reported that I could come back to the shop to pick it up. The tech at the front desk appeared nervous and unorganized. He explained to me that they keep most hard drives on "bad computers" to "destroy them." I thought this was interesting considering the first time I took my computer in they gave me my old, ‘dead’ hard drive back. This seemed extremely sketchy and made me question their integrity and reliability. I ended sending my computer to apple and they ended up replacing my battery and it is working great. I am extremely dissatisfied and feel taken advantage of. Klamath Tech charged me upwards of $250 to unsuccessfully fix my computer when apple was able to replace a few minor things and have my computer up and running. I would not recommend them due to their questionable integrity and lack of knowledge regarding...

So my buddy turned his computer in about a month ago to have it looked at, after singing the waiver that basically says they can destroy your computer, it took a week to diagnose the system. They never found the issue, which was found in an hour at another IT service in town. After about a month my friend had noticed that the 2 sticks of RAM in his computer had been replaced when he was experiencing new issues the computer running slowly. We took the computer into Klamath Technology Services asking what was going on. The owner seemed completely dumbfounded and that he had never seen such RAM in his shop before, even though he was the one who put it there to test the equipment. He then proceeded to look at the computer and discuss how certain pieces of equipment were installed incorrectly (EVEN THOUGH HE WAS THE ONE WHO HAD INSTALLED THAT ABOUT A YEAR AGO). He then decided to claim it was one issue after another without valid reason. We never got the correct RAM sticks back, and the whole time the owner seemed to enjoy bragging about his own systems, instead of correctly addressing our own issues. It almost seems like this business intentionally does things incorrectly to rip you off and get repeat business to fix the issues they cause!Coming from someone with an IT background who doesn't have time to fix issues themselves, I would suggest going to another IT service in town, because other business are at least honest, fix your issues, and don't fall into a malpractice category. This shop is completely unethical. If I could I would give this place a 0/10, no stars, and would suggest this place be put out of business because of the...