Phat Collectibles — Attraction in La Habra

Worst customer appreciation and service in Orange County. Never have I been involved with a store that just does not give a crap about their customers. I started a pull list with their Huntington Beach location when it first opened, I can't even count how many times I asked for a specific book I wanted to buy, wether it was a variant or an alternate cover for one of the books on my pull list and they would not come through, most of the times the excuse was that the book I wanted was available at the Anaheim location or they just plain forgot, even though I saw them write it down on my pull sheet. I was willing to look past that, even when they moved the store and it was no long convenient for me. Today was the day they broke the camels back, I had gotten a call about my books a couple of weeks ago, I apologized for not being able to come in to pick them up but I had been busy with work. I told the person on the phone that I would come in as soon as possible to pick them up. Well I got there today and not only had they put my books back and sent them to the Anaheim store, but they canceled my pull list, after years of buying from them, without so much as a warning or a call to let me know this would happen. All the kid at the store would tell me was that it was the store policy, I have been buying books at Phat longer than he has worked their and never did I ever hear about this policy. So it is now completely obvious to me that ownership really doesn't care about their customers and hire completely incompetent people to work at their stores. If you are looking for a place where you will be disappointed regularly, and treated like crap as a customer by all mean go to Phat Collectibles, they should just change the name to Bad...

Wanted to give a shout out to this comic store, and support local business! My son and I thought long and hard, and rather than bad-mouth other stores in the area (like Comic Book Hideout), we thought we would rather sing the praises of our experiences with AJ, Cody, Jess, John, and all the staff here.

The selection of comics, the signings, and the overall prices are just the table stakes for us. It is the people, and their common courtesy and friendship that matter most. Whether it be catching up on the latest movie, or asking my son how he’s doing in school, it just feels like a fam.

With the crazy amount of books, and pull lists going on, they do their best to keep everyone happy. This includes sometimes having to re-price should a price be too high (or even low). Even when we offered to pay more, they have offered to honor the price they set.

Contrast this to the “other store(s).” They would rather be condescending, take the comic from out your hand, and reprice it on the spot should they feel they messed up. In fact, they would try to make you feel like it was your fault. A recent example was when I brought a friend (first time and new to the hobbit), and the owner of Comic Book Hideout made him feel smaller than Ant Man.

We don’t do this for the $, and don’t want to make every dollars possible. We want to have local business thrive and understand they are running a business too. This is why we don’t mind supporting Phat Collectibles, and actually happy to visit here a few times a week. We hope...

man this store is the most unfriendly and rude overall. i've been a loyal customer from this store for 3 years and well i've just had it with the owner jason and his greedy agenda. when this store first had one local it offered the best prices around and they were under the competition, now everything is based on ebay bid sales and getting and estimate which includes shipping rates to price their figures. so in essence every time you purchase a collectable in this store you are also paying the shipping cost for each item. here is an example a gameboy advance sp asking price in the goodwill is around 15 dollars tops in phat's the same gameboy is 60 dollars. just next time you go into this store make sure that whatever is you looking for you can find anywhere else because they are going to charge you based on what somebody paid for that item the most in ebay plus shipping.so jason is you are reading this take a lesson i hope you close down because a crook like yourself shouldn't own a store think about your customers and stop being so greedy. don;t worry i already cancel my pre order list with you and found a better store. one that care for it's customers. i hope most of your customers leave you and your piece of crap...