SpaDerma — Attraction in Lake View Township

This is a long review so bear with me, but I want to share as many details as possible so anyone considering botox at this location has all the info to make an informed decision.

I've had botox about 8-10 times previously, typically about every 6 months or so. I just moved to this area and saw Spaderma came highly recommended. I had my 1st appt in February with Ilse. She was very nice, understood my needs, and made me comfortable going to a new location. After my visit she encouraged me to come back in 2 weeks so we could see how everything settled and make adjustments if necessary. Overall I was pleased with the results and on May 31 was back for another round.

That is where everything went downhill.

Once Ilse was finished with my injections, I noticed she didn't put any botox in the middle of my forehead. Odd, right? I asked her about it before I left and she reassured me that that was how you avoid an angry brow, and the rest of the botox would spread evenly. I was curious as to why this was a different approach from my first visit, as well as the touch-up visit, since it was my understanding that first visit (plus touch-up) created a guideline for them to see where to inject you so going forward it wasn't a guessing game. Turns out, I was right as this was confirmed by another one of their providers, Anne (more to share about that later).

During the course of the 2 weeks while I waited for the botox to settle, I noticed everything was smoothing but when I raised my eyebrows, ALL the wrinkles were now in the middle of my forehead. It looked TERRIBLE. I tried to wait until my 2-week follow-up to contact them, but finally called at day 8 or 9. I spoke (and cried) to Briana, who was very understanding and genuinely concerned. She promised she would escalate my concerns, along with my email containing photos, to a manager and I would hear back from someone within 24 hours. I never got any calls or messages from Briana or from management. I sent an email 2 days later to ask why I hadn't been contacted, and was told Ilse had reached out to me. I searched my emails and found an email from Ilse that said "I heard you had questions on your botox." WHAT?! Not only was this the worst botox I've ever had, but this was how they responded to my concerns?

I replied to the original email thread telling them how shocked and appalled I was by this response. I received an email and a call from Clara, a manager, who said Ilse as she was the best person to address my concerns and couldn't do any touch-ups until that 2 week mark. I was still shocked they weren't addressing the actual situation - that my visit didn't include the middle of my forehead and once again asked why the first visit wouldn't be a guideline for them. Clara double downed, saying every appointment is different, etc., and that they wouldn't be able to do anything until my follow-up. She also gave me a heads up that if I was getting a 'new area' treated at my follow-up, I would be charged for it. YES, SHE REALLY DID SAY THAT. When I pushed back saying this should all be covered since the provider didn't follow the information from my first visit or follow-up visit, she said they'd honor 10 units complimentary but that was all. I was fuming but had no choice than to go back to see what could be done. We agreed I'd see Anne, one of their senior providers.

I met with Anne, told her the background since it seemed like management didn't, as well as my understanding for that first visit & follow-up being a roadmap for future visits to which she said "you're not wrong for thinking that." When I told her my concerns about any additional fees, she told me not to worry and I wasn't paying anything that day.

That visit helped and justified how I was feeling, but I'm still very disheartened by the process and lack of concern/sympathy from Spaderma management. I may have to go back AGAIN for another follow-up in 2 weeks to continue to fix what was done this first round and my confidence has suffered greatly in the process. Definitely beware of botox...

I went to SpaDerma for the first time at the end of January for laser hair removal. I followed the protocols, including not being in the sun for a month before the appointment. I was told I was too tan, I had taken a vacation over Christmas, and should come back in 2 weeks. I appreciated the honesty, didn't love the inconvenience and made an appointment for 2/14.

Today I arrived at SpaDerma for my 10:15 appointment at 10:20. I waited my turn in line. Once the receptionist got to me it was 10:25. I was told that I missed my grace period and would need to be rescheduled. The grace period for my appointment is 5 minutes. I had to ask for that info btw. I asked if there was a charge associated with the cancellation and the receptionist said yes, $50. I shared with the receptionist that a 10:20 arrival should fall within that grace period. She said I walked in at 10:23. I checked my parking payment and I paid at 10:20, literally feet from the front entrance, while I was walking in.

She was helpful enough to let me know I could call and dispute the charge and someone could put in a "ticket." That is ridiculous. Not only did I waste time arriving to 2 appointments which resulted in zero treatments, now I have to call a number, be put on hold and then plead my case?!

SpaDerma couldn't send more messages before your appointment via text and email. The messages say to call within 24 hours to cancel to avoid a $50-$150 cancellation fee. It does not say anything about being 5 minutes late and having to pay $50. It seems dishonest and unethical to over communicate but leave out an important detail like that. Moral of the story is, don't expect any sort of customer service from SpaDerma, better to go to a more reputable place like Elevare, down the street, that cares about their customers.

From SpaDerma: I deeply regret that you did not enjoy your last visit and hope that us waving your fee allows for some compromise. I look forward to connecting with you! My response: Here's how to fix this, Clara. Call me and apologize. Change the communication policy from SpaDerma so that others don't have this same experience. Make the charges and expectations explicit. My guess is that it is intentionally muddy to allow for shady charges which account for xx amount of dollars in revenue for SpaDerma with the hope that most folks won't notice, will tolerate it or won't take the time to post a bad review. I'm not...

Under the recommendation of my wife, I went to SpaDerma for my first ever facial treatment. I had never had done anything like this before and my wife had chosen for me a treatment called Laser Genesis.

I went to SpaDerma and was greeted warmly by the front desk person. After filling out a simple form or two on an iPad, I waited. A few minutes later, Sarah came out to bring me back for my treatment. She was warm and friendly and made me feel right at home. I went into the back office, and there was a table to lay on. I laid down comfortably.

Some protective lenses were put over my eyes. Sarah informed me that I would feel some heat on my face as she began the treatment. She began the Laser Genesis and while there was some heat, it wasn’t intolerable. The entire procedure took a few minutes. Sarah kept me informed of where she was during the process, and her kind, professional nature kept me relaxed and comfortable.

Before I knew it, it was over. I sat up, and after removing the goggles, Sarah shared some skin advice with me, and then led me back towards the reception line room. She recommended an appropriate lotion for me called Alto Defense Serum. Sarah said goodbye, I paid, and I was on my way. In and out in under an hour!

In the mirror, I had immediately noticed that my skin looked smoother and healthier. But when I got home my wife really noticed! We both felt very happy with the results. I was even told the next day by my colleagues in our Zoom meeting that I looked like I was glowing that day. Which is crazy because I told no one that I would be doing this treatment.

All in all, I had a fantastic experience with Sarah and SpaDerma in general. I am certain to return in the future, and I would absolutely recommend Sarah Song for anyone who has...