d'Anelli Bridal & Special Occasion — Attraction in Lakewood

They have a wide selection of beautiful dresses. Honestly, the low rating is more for the bridal consultant assigned to me. We got there early and the receptionist was kind and gave us colored clips so we could look around on our own before our scheduled time and mark the dresses I’d like to try on. There was another consultant helping a bride as well and she seemed wonderful, even recommending a dress to my consultant that she thought I needed to try (which I already had, so points to her). When it was time for my appointment, Camille greeted us and apologized for not being able to take us sooner (which we had no expectation of) because the job is physically demanding so she needed her break. She took us to the area we’d be sitting/viewing the dresses I tried on and started by asking how old I was, followed by telling me she’s been doing this job longer than I’ve been alive. She did not ask what style dresses I was considering or if any details were important to me. Instead, she asked if I had tried on dresses yet and if I had liked any. I told her this was my first day trying on dresses, but that we had gone to another shop that morning to try on. I told her I found a dress there that I loved, but didn’t want to commit to the first dress I liked without trying on more. She told me it’s a waste of time to try on more dresses if I already found the one. I told her I wanted to be certain of my decision and that I was here to try on and see if I find a better one. (My mom even said in retrospect, we should have just walked out at this point). Camille said that I will just compare anything I try on to the other dress and that isn’t helpful and will make me more confused. Then she noticed I was holding the clips the receptionist had given me and she said “we’re not going to use those, I don’t like those. Walk with me and let’s take a look together.” (I had already clipped dresses). We stood up to follow Camille and started walking and she turned around and told my mom and friend to sit down, that this was just for me. That was incredibly rude. Maybe that was with the intention of making sure they weren’t trying to sway my opinion, but she didn’t ask what I’d prefer. Then we went row by row of her pointing to random dresses saying “this is a nice dress” “what about this one?” At one point she asked if I would try a particular one on, and I said no because I didn’t like the detailing on that one. And she said “stop comparing it to the dress from the other store and just be open.” again, I should’ve walked out I told her “I’m not comparing it to any other dress, but because I have tried on dresses I have an idea of what I do NOT like.” She made the entire experience stressful and ruined the fun of it. I tried on two dresses I truly loved. When I asked my mom for her opinion, because I actually wanted it, she said it was pretty and she wants whatever I want but that personally she liked a different one better. Camille turned and told her to be more positive. again, should have walked out When I asked to see what a dress would look like with straps, she just laid the most simple strap she had over my shoulder. Didn’t pin it, so it fell right off. By the time I asked to try my favorite one on again, I was so stressed and so overwhelmed I just wanted to go home. I was so confused because the dress was gorgeous but I could not think clearly. Camille still went through the sales tactics of putting a veil on me, finding actual straps with detailing, and then when I was still not happy said “hang on I gotta really sell it” then brought a different veil. While she was helping me in the dressing room throughout this whole process I felt like I was being interrogated about the dress I had like at the other shop or being told not to listen to the people who I chose to bring shopping with me. Upon reflecting, I’m still not sure if that dress is the one I would have ended up picking under different circumstances, but I decided to not even having it in the running. I want positive associations with the dress I wear on my...

I came into D'Anelli a little frustrated with the my search for the right dress. Everything I tried on at other shops (and I must have gone to at least 4) was pretty, but wasn't right. D'Anelli had what other shops didn't - a very "couture" feeling collection (at a good price), and a wonderful staff.

I worked with Carol at D'Anelli, who pulled what I requested, listened to my feedback, and was honest. She would tell me "the dress is pretty, but it's not quite right" (don't we all want someone who will just be honest?!). She didn't try to sell me on the wrong dress- she wanted to help me find the PERFECT dress. And she did! The dress was not what I had pictured for myself- but holy moly did I feel beautiful in it. I think when I put it on Carol said, "Wow", and I did too! Carol answered all my questions- about how to wear it, how to color match, how to bustle, where it will be hemmed, etc. so that I could really picture my day. What I appreciated most about Carol was how honest she was during this entire experience. We established a sense of trust, and her opinion and feedback became very valuable to me during this experience- which is exactly what you want from the woman helping you find your fit. At our last appointment (when my dress came in), she gave me tips on how to match my jewelry and hair piece. Fingers crossed I never have to buy another wedding dress again, but if I did I would want Carol to help me with this process again. Please request Carol if you go here- she is a gem!

As for the shop- very well kept, clean, stylish- it feels like a boutique when you go in. The staff is so friendly, and the dresses are all very very beautiful. They keep their samples nice, and there's a beautiful stage with pedestals for you to be on when you look at your dress. I was very happy we made an appointment here. I wasn't rushed at all, and nobody told me to "get off the stage" when I was on there for way too long checking myself out. My only suggestion to the shop would be to amp up the bridesmaids(maybe it's a prom?) section as options were a little...

I went in a week before I was supposed to be in a wedding to have a bridesmaids dress altered.

First, the woman that helped me seemed extremely irritated and was short with me. I completely understand that during the summer they are probably extremely swamped but I feel like you should still be able to be somewhat pleasant while doing your job...Anyways, I paid to have my dress hemmed, the bodice sewn in, and holders to be placed in the back, as it was a strapless dress and I did not want to deal with having to adjust my dress every 5 minutes during the ceremony.

Then I came to pick up my dress 7 days later, the day before the wedding. First, when I came to pick my dress up, the first thing I noticed was that the dress was way to long. I was told previously that they would be able to cut the dress on me if it was still to long when I picked it up. Well now they were saying that only my seamstress could cut my dress and she wasn't there that day... I expressed my frustration, as A) I paid for a service and was not getting it, and B) the wedding was tomorrow. The ladies at the front desk said "well I don't know what to tell you, you can come again tomorrow or leave with your dress as is"...

I had no choice but to come again the next day, because the dress was just way to long. Drove back to the store for the third time to meet the seamstress the morning of the wedding...Again the seamstress had an attitude and proceeded to complain that she had to be at the store early to fix my dress...She finally cut my dress and then realized that she had forgot to sew the holders in place...She said she could do it that day but it would take an hour or so. It was the day of the wedding and I didn't have that kind of time. So I left...Angry!

Overall, this was the worst customer service I've ever had in my life. I wouldn't recommend this store to even my worst enemy. You really want my advice, go somewhere else; hell go...