Nordstrom Rack — Local services in Lakewood

I recently had an incredibly disappointing experience at Nordstrom Rack while attempting to return a product. The cashier's behavior was not only unprofessional but also discriminatory, as he selectively granted privileges to certain customers based on his personal preferences.

From the moment I approached the cashier, it was evident that he had no interest in assisting me. Despite his claims that he could help with the return, it quickly became apparent that his willingness to provide assistance was solely dependent on whether he deemed me worthy. Witnessing him grant special privileges to other customers, it was evident that he was applying a subjective criteria to decide who deserved assistance.

As a customer, I believe in fair treatment and equality for all. It is highly concerning and disheartening to experience such blatant discrimination. Regardless of personal opinions or preferences, a cashier's duty is to provide equal service to every customer, without prejudice or bias.

Not only did this incident tarnish my perception of Nordstrom Rack, but it also left me feeling undervalued and disrespected as a customer. It is essential for businesses to foster an inclusive and welcoming environment where all customers are treated with respect and fairness. Unfortunately, my encounter with this particular cashier was far from that ideal.

I hope that Nordstrom Rack takes this matter seriously and addresses the issue promptly. Discrimination should never be tolerated in any establishment, and it is crucial for the management to provide proper training and guidelines to their employees to ensure a positive and inclusive customer experience.

I strongly urge prospective customers to consider this incident before choosing to shop at Nordstrom Rack. In my opinion, an establishment that allows such discriminatory behavior is not deserving of our patronage. There are plenty of other businesses that prioritize fairness and respect for their customers, and it would be more beneficial to support them instead.

Overall, my experience at Nordstrom Rack was deeply disappointing due to the discriminatory treatment I received from the cashier. I hope that my feedback encourages the management to take appropriate action to rectify this issue and ensure that all customers are treated equally and with the respect...

Crystal is a dresser assistant-terrible rude OFFENDING calling me CRAZY-because i requested a price check. Which Crystal never Helped with. If i could i would fire her. Rude people don't deserve to work. As result i didn't spend 100$ today. I don't want to spend 100$ where people are RUDE.

I went today to Purchise a black pens. I go there almost every other Sunday. I pick few thing's and went to the dressing room. In front was rude lady which STOP me saying it's all full you can't go. At this same moment 4 people walk out! She keept me waiting. When i look the walking out people become weard. So she let me in-it was visible 3/4 dressing rooms were free. After i finish-walking out this same lady was right outside my dresser door-hurring to grab what i hold-suggestion:" So not good for you?". I ask:" Excuse me this black pants are the same just size is different one is 110$-the other 39$,which price is real? Honestly they don't fit soo good but if is only 39,i may get it". She:" Which one's-take pile from my hand saying-let me check!" Then turn around toward her colleague saying:" no she will check I AM TOO BUSY!" Then her colleague and Crystal wes her name walk behind and Crystal started talking :" what is WRONG with this people?" Then doing nothing but chatting Crystal conclude her monologue with:" CRAZY people!". While i was waiting for the price check. Nobody HELP me. They bout TURN-THERE was absolutely nobody but me there. They bout walk forwards from where they hang clothes and look like i was transparent! Nobody pick the clothes i didn't need(which didn't fit me). They just ignored ME! Completely like i didn't exist!!! I drop the clothes in one of the carage and walk away-when i decided to ask the name of whom "helped" me. I ask her and due another person there she turn and said:"Crystal!". I thanks and walk oway. I was looking some else-when she scream from the dresser toward me:" IS THERE SOMETHING I CAN HELP WITH?" I said:" No it seems you are too busy with your college." Her question was obviously made out of fear-that i may complain-not that she...

I've been in the store many times and liked the store until this time. It might be personal but it was a bad experience.

I bought a pair of high heels and wore them once, mostly inside. When I tried them in the store, they were fine and beautiful, but they hurt my toes so bad that I barely walked that day. I texted Nordstrom Facebook account and they said I could go back to store for a return or store credit. Also Internet has so many stories about exceptional Nordstrom customer service that you can return or store credit even if you wore shoes or clothes, but not satisfied. I didn't think I will have a return but thought about store credit.

I went to the store, and waited a while at the cashier for the manager coming. He simply said they don't accept the shoes since I wore them once, and pointed the back of the receipt for their return policy. When I said I talked to Nordstrom Facebook, he said they are not related. Oh well, I understand the return policy.

Furthermore when he talked to me, another two customers were just standing behind me because they've been waiting a while to pay, no privacy. Also his attitude made me feel like I planned to wear the shoes and try to return them, take the advantage. You would say it's an overreaction, but it was very disappointing.

By all means, I don't think he did wrong to refuse me by following the bible. Their Facebook account and Internet stories are misleading. I was expecting an reasonable understanding of my case, but it seems like just a wishful thinking without any solid approval.

Experienced, learned the lesson, suck it up...