APSCO Appliance Center — Attraction in Largo

Technician Casey and his trainee Kyle came out to my house on 11/20/17 to troubleshoot why I was having a small leak at the bottom of my GE Profile Refrigerator. After five minutes, their diagnosis was that someone in my household had the left the fridge door open causing ice to accumulate and this melting ice was causing the pooling of water. I was charged $59.00 and was told to call if the problem persisted. The fridge continued to leak so I called again on 11/22/17, the person I spoke to was talking with Casey and he told me that he looked on line and that he thought it was a manufacturer defect and that I should call GE and they would send someone out to repair it. I told them that I wanted them to come back out before I was calling GE. They scheduled a follow up appointment for 11/30 and told me that they would call that morning with a window of time when they would be at my house. Casey called me on the morning of the 30th and said that he ordered the parts to fix my fridge and he thought they would be in by then, but they weren’t so he could not come out that day. He told me that the parts would be in the following day and I would receive a call to schedule the repair. More than a week went by and no one from Apsco called me so I called the Service Manager Laura on 12/8. Laura listened to my situation and told me that this is not how they conduct business and she told me that she needed to speak with Casey and then she promised to call me back that day. Laura did not call me back that day! I called again on 12/11 around 8:45am and was placed on hold for ten minutes while I listened to the guy answering the phone and his buddies laughing in the background. I asked to speak to Laura and was told that she was not in, I asked when she would be in and I was told that she arrives at 9am, 10am, 11am and that I should call back after 1pm to be in the safe side. Laura called me that afternoon to apologize for not calling me back on 12/8 as promised. Laura said that my last part had just arrived. I asked her what parts were ordered and how much the repair was going to cost, she had no clue. Laura said that she had to speak with Casey and she would call me back. Casey called me that afternoon to apologize for not giving me an estimate and to say that the repair would be an additional $356. I called another appliance repairman and he repaired my fridge with parts and labor for $100. The customer service I received from this company was horrible and I will never use Apsco again. I now understand why this company filed for bankruptcy just a...

Ref: APSCO Appliance Center, Largo, FL (Awaiting for my refund) On January 27, 2021, I purchased a GE Cafe Induction Stove and paid it with my mastercard charge card. On the original invoice I was told that within a month's time I would be getting it. We waited 90 days and nothing. We contacted the company by phone and we spoke with the supposed manager, Laura. They explained that they were having difficulties in receiving the appliances from the manufacturer but that they were working with them and trying to get this as soon as possible. Another couple of months and nothing. Please let me note that during all this time, never did APSCO take the initiative to contact us and inform us of the status of our order. Whenever we called we just kept getting excuses and postponement. By August we still didn't have the stove. I had explained my situation, I am a blind veteran and at the time had a gas stove which is too dangerous for me. That is the reason that we urgently needed to change the stove. All this had been explained to Laura. At this time, August, we couldn't wait any longer, so we looked at other stores and found an induction stove which we purchased. We immediately informed Laura and cancelled our order and requested a refund of my money. She said that she would process right away and would send me an e-mail to notify me of the status. Today is October 28, 2021 and I have not received any refund from them. During all this time we made many calls and we always got an excuse, and during the time we called we were always told that she was attending other customers or that she was on the phone. We would leave our # to call us back and she never...

DO NOT GO THERE! We bought a Maytag washer from them a year and 1/2 ago and purchased a 5 year extended warranty from them. Well we had to jump threw lots of hoops to get a repairman to come out and when he did he told us to replace it then we told him we had the extended warranty so he sent a repair quote to the warranty company for $886 we only paid $599 for it originally.(And by the way the warranty company is a totally different company?) So the warranty company agreed to give us $599 in store credit. So we went to Apsco and they told us the 3 1/2 year warranty we had left would no carry over to the new one and we had also purchased a base and they would not replace it and said the new LG washer would not fit on it with out ever seeing it? Yeah I don't recommend Maytag either! Like I told my wife the Maytag commercials always say the repairman is never working on them that's because they just replace them! So once I got home from Apsco I researched the LG washer and found it was like $60 dollars cheaper at Home Depot or Lowes and Apsco would not match the price? So we called the warranty company and they agreed to cut us a check for $599 but who knows when that will get here? So the money I save will have to go towards a new base unfortunately.We called the BBB and we got a call back the next day from Apsco and the lady I spoke with said maybe the repairman had a bad day? I responded that he was here at 10 A.M. so other excuses starting spewing out and I said I did not have the time to listen to excuses and hung up! So if the repairman comes out make sure it's really early because I can just imagine being the last...