Xfinity Store by Comcast — Attraction in Lawrence Township

I recently moved locations (same zip code). I had regular residential Xfinity service at my previous location. The new location has a bulk Xfinity high speed service. We had a complication where our service at the old location needed to remain in place for a week while we were activating the new service (under my same email/phone login). This ended up knocking out our old service twice but I was able to reactivate quickly each time with assistance from an Xfinity phone rep.

I initially picked up a new router at the Xfinity store for the new location. The rep there tried to activate it but was not successful. I ran through the self installation process on site using the Xfinity phone app. That failed. I again contacted a phone rep but we were unable to resolve the issue (she thought the router might have been faulty). I scheduled an Xfinity onsite service rep for a couple of days later. When I later returned home to my old apartment, the wifi was not working (probably related to the attempt to activate the new location router). I called an Xfinity phone rep and got the service restored quickly.

The onsite service rep arrived at the new location the next day and confirmed an issue with the router I picked up at the Xfinity store. He installed a new router from his van (newest model as it turned out) and everything was up and running in short order with very fast internet (400 Mbps).

A few days later, I returned my old location router to the Xfinity store and disconnected the service. That was a very quick and painless process handled by the store rep at the front desk who was very helpful, courteous, and blazingly efficient.

There were a few hiccups with this location move given the unusual overlapping service transition, a change from regular Xfinity residential service to a bulk Xfinity service, and an apparently faulty hardware item picked up from the Xfinity store. But I can't complain about the service I received from both the phone reps or the onsite tech service rep. And that, for me, is the most important thing here hence the 5...

Xfinity’s business is based on scamming customers, here’s why based on my experience:

Back in January this year we were moving to a new house and we were looking for internet providers. Xfinity’s pricing looked interesting so we called them through the phone number provided on google. The guy who assisted us sign up gave us two promises: A 100$ gift card ( the same promo was offered by other companies like verizon) so it sounded legit A free year of mobile plan

The guy gave us a phone number to call back if we had any questions. To this date he never answered our calls (it just goes to voicemail for a xfinity store that asks you to leave a message and somebody calls you back).

To this date (mid Jun) we have not received any of the promised promotions. We have tried multiple times to talk to customer service over the phone/chat online/ and talk in person to the manager of this store (Malik) and the guy with a lot of beard (don’t know his name) they opened a ticket for us to give us the mobile promotion which was approved in March. We are still getting charged for our mobile bill after three months. Every time I reach out to customer service they end the call with opening a ticket for me (maybe so far I have opened 20 tickets for this issue) and still no resolution. The funny part is they told us that the 100$ gift card was never a thing and we got scammed. Scammed by who? A legit customer support agent. That’s crazy. My advise to potential customers: when you see Xfinity’s name somewhere just run. Don’t believe their tempting promotions. They rip you off and charge you what they want and you’re locked for a year or more unless you pay a crazy amount to break...

At first we went to comcast because we were getting over charged by verizon. we went with the best plan which included blast pro which is 200mbps at around 90$ for our plan and then when i was out at a work site over 1000 miles away from home, comcast decides to give our tenant priority over the owners of the house and shuts down our service and turns their service on even though it wasn't connected to the cables. so after being on the phone for 2 hours with comcast and wasting away my work day they tell me that they cant give us the plan we had before because it was discontinued so they said they would give us a similar plan. i thought that everything would be ok because i thought we were going to get the same thing as last time with 200mbps. Nope, their idea of a similar plan is to drop us from 200mbps to 25mbps. im not sure if these idiots know their math or they just hire any one for the job and to add insult to injury they charge us at least an extra 20$ per month so we went from having 200 at 90$ to 25 at 110$. i thought that they would of at least fix the mistake for having our service disconnected without our authorization but no, they just kept screwing us over. i hope you all are happy about what knowledgeable techs you have over the phone that don't even know how to do math that you would learn in 1st grade. as a matter of fact i think i could of got better service from a 1st grader than i did from these so called techs. can't wait to get verizon internet back because they offered us speeds of 940 over 880 and at a better price then what comcast gave us. Lastly, verizon never disconnected us from our plan without...