Texas Pawn & Jewelry — Attraction in Leander

Very disappointed! I found this shop awhile back and liked the gun selection they had and looking at prices they were very fair. I purchased a gun, sold a gun, put 2 on layaway (I’m not a fan of racking up CCs). I bought one of the two that were on layaway. However I put 200$ down on the second gun which was just over 50%. Clearly at the time I was in serious consideration of this firearm. Turns out I did after all change my mind and I went in and asked about getting my money back to which they replied no refunds. He claimed bc the gun was held for me it couldn’t be sold to anyone else. Anyone who knows anything about inventory and cost of overhead for stocking items knows that it part of the risk of investment in holding items to sell. Whether that gun would have sold or not, you offer layaway as an additional tool to help generate sales. He offered for me to put it towards something else and I said there was nothing I wanted at the time and I’m only interested in guns from your establishment. So I asked how long the credit would be good bc in the next few months to a year I might use it towards another gun. He said no, I had one more week (when first payment was due) to pick something and apply it towards that of which I’d of had to co to use my payments. I asked for just a penalty like a restocking fee for the trouble, 20$ or something and he said no. Even Walmart only has a layaway flat fee for cancellation of 10$. He talked to the manager and said no. I was so upset I finally just told the guy keep the damn 200$ if it’s truly that important to you. I’m a 100% disabled Iraq Veteran on fixed income and I still find ways to donate to people in need. Piss Poor example of taking care of a customer, the absolute least they could do is warn people no returns on...

As a musician I have bought gear for years from pawn shops all over Texas. I will never do business or recommend anyone do business with the shady management at the leander location. A complaint with the BBB and the state will follow. I put a guitar on layaway with the required 20% down they told me and the paper work indicated I have 6 months to pay off the balance as long as I make a payment each month. When time for the payment came I came in to drop $10 on it because I was planing on picking it up before the next date and just needed to put something on it. Since the paper work nor the broker ever told me there was a minimum payment amount I assumed the $10 would be ok as long as I payed the full amount by the 6 months. The manager helped me and told me that the $10 wasn't enough for them to keep the item on layaway because they didn't charge for layaway, I asked ok so what's the minimum amount; he's said there is no minimum but $10 wasn't enough. This moron kept this loop up saying that just because the legal document doesn't say there's a minimum payment I should not assume there isn't (that's shady if that's how texas pawn works). He kept telling me other people charge for layaway. Who cares man Im your customer and you failed me. He got all smug when I ask if he was the manager with the skills to chase business away like that he needs to be demoted. No customer service skills, shady business practices, and just plan dumb. I demanded my deposit back and will go spend my...

I have been dealing with all three locations of Texas Pawn and Jewelry since their inception and they are my new & used Gun, Bass Guitar & Amplifier Store... but mostly Gun Store. Troy has assembled a top notch team of management and staff who are are well trained, product knowledgeable and always willing to help you. That means service; a rare commodity in our time. The real beauty here is because they are a pawn shop and can make loans, you can put money down and layaway new or used guns, or anything else for that matter. This is really great for those who get paid daily or work for tips and don't often have a large sum of cash in their hands but often have a bit. I am one of those. Don't wait, go there now. Do some Christmas shopping while you are there, they have tons of great, lightly used and new stuff. Jewelry, as the name implies, electronics, loads of tools of every type, cowboy boots & hats, firearms, bows, other sporting & hunting goods, musical instruments, lawn mowers, generators, pumps, ladders, bicycles, kid's electric ride-on toys ... they have it all. Check them out; you'll be...