Pet Supplies Plus Lemoyne — Attraction in Lemoyne

🤛 🐾 7/17/24 REVIEW UPDATE 🤘

I have nothing but good to say about this store/company and it's NOT often I can say that about any service I use (instore, online, or at home) whether I've been a loyal customer for many years paying for it or it's free! I can't lie, the majority of my shopping (since early pandemic days) is online and delivered to me. I have little patience for crazy drivers & traffic and even less patience for rude people, whether they're other shoppers, employees, drivers, pedestrians (you get my point right). That being said, it's rare I go out to shop or even pick up my own orders. Pet Supplies Plus of Lemoyne is 1 of the very few places that I prefer curbside pickup or instore shopping rather than free same day delivery or shipping, and mostly because of the GREAT customer service we receive each time. As well as the opportunity to see new products or learn of alternatives to the products we currently use if we feel it's time to try something new.

2/10/24 REVIEW UPDATE: Shout out to your employee named ALEXIS 👍 @ Lemoyne location for coming to the rescue again!! It's because of her stellar customer service via phone and in-store that we originally kept making purchases at your store & online after encountering problems with a few of our online orders (mostly involving the delivery service or website glitches), including a same day delivery problem for our most recent order placed on 2/7/24. But she took it upon herself and quickly resolved the problem. She's never too busy to assist us, she pays attention to details the first time around when providing her with info that we don't have to repeat them several times when calling in to the store, and there have also been a few times over the last 8-12 months that she hustled to pull our online/ curbside order before closing, although we had just placed the order(s) an hour (or less) before closing. WE APPRECIATE YOU ALEXIS!

We also enjoy Pet Supplies Plus Member Rewards program, which btw Alexis informed me about after noticing I used an online promo code for 1 of our orders. So people if you're not already a member then I highly recommend signing up, as it's free & easy to do so. You can save a lot of $$$ with member eligible product discounts, as well as from Rewards points that later convert to "$$$ off" future orders by simply redeeming your points. It's very easy to rack up points quickly, not only from points earned with your product purchases (online & instore) and instore pet services you may already use, but you can also earn points WITHOUT spending money by completing simple activities on pet supplies plus website (reading a short pet related article, watching a short video, following them on social media, etc).

ORIGINAL REVIEW: Great service provided at this pet shop supplies store and competitive pricing as well if you become a Rewards member which only takes a few minutes online and it's free to do! I love that you can do curbside pickup within an hour as well as same day free delivery and it is...

I recently adopted an adult dog from a rescue and am working on getting her bathed. I don't know her history and want to take it slow. I asked them if it would be possible for me to just bring her in to get her used to the tub and they encouraged it which was lovely to hear. I brought her in the next day to try with no plans of bathing her or getting her wet. An employee (woman with very short hair, I'm sorry I wish I knew your name) who has helped me there before, was disinfecting a tub and even helped me to encourage her up the steps and she went up! Then the manager, Steven I believe was his name, said hello to my dog and I explained what we were doing and he asked if he could come in to the bathing area. He went above and beyond for us and got in the tub to help me get her accustomed! I was beyond impressed and appreciative. Several workers commended me for taking things slow with her which was super reassuring to me because I didn't want to be an inconvenience for them.

On top of this the baths and bathing area is super well maintained and disinfected after every dog! I love knowing the baths are clean and the workers were so helpful in the process. I can't praise them enough. I'm looking forward to actually bathing her there. We will be doing all of our baths there! They also have a great deal of 5 baths for 40 dollars! It's hard to beat the convenience! Thank you...

I had an outstanding experience at Pet Supplies Plus, especially after a disappointing visit to Suds and Kisses in Carlisle. Upon explaining that our malamute had been sprayed by a skunk, the staff at Pet Supplies Plus warmly welcomed us to use their self-service dog wash or opt for their new full-service pet grooming. Choosing the latter, I regretfully didn't get the groomer's name, but she was truly fantastic.

She took our malamute in, making him feel comfortable and at home, and tirelessly washed him three times to eliminate the skunk odor. Given my hesitancy to trust my malamute with just anyone, the groomer's professionalism and care were greatly appreciated. After a poor experience earlier that day, Pet Supplies Plus turned things around, and our malamute was returned to us not only clean but also genuinely happy.

I am immensely grateful to Pet Supplies Plus for handling the challenging task of cleaning a skunked malamute with such expertise. Their service exceeded expectations, and I can't thank them enough for tackling the stench he arrived with. We'll certainly be returning and wholeheartedly recommend Pet Supplies Plus to anyone in need of grooming or pet supplies...