Kinetic Fiber Internet - Lexington, NC — Attraction in Lexington

I'm in the process of switching internet providers this internet company was good at first the way it works is the first month your bill will be $12 because my bill was supposed to be $44.99 each month with 100MPS but they give you a $100 rebate and the first month will be around $12. But beware because that is they catch you guess they feel as if they give you the first month really cheap then they feel obligated to stick it to you every other month guess what the second month my bill was $85.87 still how my bill jump this high only after the first month still blows my mind. You should have seen the fees meanwhile I told them I do not need a home phone because I have 2 cell phones but they said it's mandatory and you must have it well guess what they charge hidden fees for the phone and just check out all the hidden fees they charge you on your second month bill.

And on top of all that I ran multiple internet test because my internet was very laggy come to find out I'm getting basically dial-up speed where's my 100MPS I was promised shouldn't this be false advertisement?

And when I called them and told them that my internet speed was nowhere near 100MPS. The lady told me that I must come down there and talk to them before they can send a technician out meanwhile I work 5 days a week from 9am to 6pm everyday. So this lady wants me to take a day off of work and lose money just to come talk to them so I can get there crappy Internet fixed bottom line poorly-managed company with way to many hidden FEES. If you do business with them make 100% sure you know what they're going to charge you because if you don't then they will...

In all honesty, I give this Internet service zero stars, but it wouldn’t give me that option. I would like to start off by saying When the sales rep first came to me, he told me that I would get a $200 Visa gift card for switching internet services, then after I made the switch, he goes onto to say that I would not get the gift card until after I paid my first bill. He did not mention that I needed to pay it on time to be eligible to get the gift card. After the second day of getting my service cut on, it went out I called and I had somebody come in the next day fix it and come to find out the first guy that came to install it, didn’t do the job right and something about the wire wasn’t on properly. Well, I will admit I did pay my first bill late, which made me not eligible for the gift card, but then on top of that they gave me two separate late fees and on top of that, they wanna charge me for a paper bill fee, which was not included in the first bill that they sent me. Also, on top of that when I paid my last bill, it would not let me login into my online account. It just would not let me and it would not let me get a link to reset my password so I had to forcefully pay it through the phone and they ended up charging me another fee for paying it with my card. In conclusion, they keep finding fees to charge me with. I should’ve known better from three years ago when I tried to have them as an Internet service. never again it’s only been one month and I’m honestly sick of them. Nobody wanted to help me in customer service, they hung up on me twice and I was very respectful. so now I’m going to cancel my account and go back...

Leaving for Spectrum!! Offered amazing deal internet 1 gig and cell for $50 for 2 years! So I called Kinetic 2 weeks ago to disconnect bc I sold my house and I’m moving and they said they would send prepaid postage boxes to send back equipment. Well it hasn’t showed and I’m moving in a few days and I called again and now they are saying prepaid postage stuff may take several weeks!!! Well I told them if I don’t get it by the time I move I’ll just throw their equipment in the garbage. I gave them plenty of notice and I’m never using them again because they are actually WORSE THAN SPECTRUM and I didn’t think that was possible. So they better contact me bc I’m busy moving and I have no time to deal with their inefficiency! RATES KEEP GOING UP AND UP AND UP!!! UPDATE LATEST BILL FOR JUST INTERNET UP TO $106 AND NOW MY INTERNET IS GOING OUT ON A DAILY BASIS MULITIPLE TIMES A DAY AND I WORK FROM HOME! Im going back to Spectrum they have offered me a sweet deal im done w these con artists. this company promises lower internet fees, but believe me it is very temporary. My bill has increased 3x over the past year alone and now I’m pretty much where I was with Spectrum!!! Don’t go thru the hassle of changing to this company because they are all alike. Subpar service with skyrocketing rates. Windstream made so many promises and they only lasted a brief time and they...