Staples — Attraction in Lighthouse Point

It depends on who's working. First day with a simple print. Two copies. Came out great. I was pleased.

Second day... They started messing up. Attempted the print/bind/cut to see if they could do it, even though they didn't have the correct stock weight. No charge for the attempt. But couldn't reprint the manual as it should've been because they were out of the original manual paper. They owed me a manual, correct weight stock should be in the next day. No problem.

Second day, second visit: Different person, went to get a simple lamination done. It took quite a bit to explain a simple print / lamination of two copies per page, single page print. Laminate with enough surrounding to allow for a 1/4" laminate border when cut to size. I did all the cutting. No biggie. End result...Wrong mm lamination material. No charge for the mess up. Come back the next.

Third day. Different girl and manager behind the counter to get the reprint of a manual owed from the day before. First print, printed back upside down from the front. Second print ok. After explaining the issues the gentleman had the day before with the binding cut. She intentionally did several bad cuts. I went over and showed her exactly how to do it. Successful cut on the top but the side was ruined from her first attempts. It was also apparent she knew how to do it. And considering she was successful after i showed her and she cut the top so quickly and correctly. She printed another copy. Things started getting busy... I patiently waited. No issue, didn't mind. Wasn't in a rush.

Second attempt at cutting the binding she intentionally did the same as the first time and handed it to me as a finished product.

The lamination: I cut the paper to size easily and squarely. Come time to cut the lamination with a 1/4" border. She literally hacked it up on the very same machine i used just prior. And yes the cutting machine isn't in prime condition. She knows that and the machine she used isn't designed for cutting heavy lamination. The other cutter is, which i used as well the day prior. Worse is she tried to hand it to me as a finished product. I asked "what the heck are you doing? Why did you do that?" And proceeded to let her know I'm not accepting either job. She brought it over to the manager acting like.. oh.. he's being particular. The managers excuse... Well it got busy. Most people leave it over night. And asked if i wanted to do so. It's a one page lamination split and one 62 page half size manual. That needs to be left for overnight? I declined.

Everything would've come out fine had they just taken some care even if the tools aren't in the best condition. Getting busy no excuse for what happened. Yes, some of their gear needs attention. But they have two hand cutters. And the bulk trimmer will work fine if they use it properly even if the blades need sharpening.

Over 3 days and 4 trips to this Staples, i walked away with only 2 successful correct prints, one of which needs replacing.

Involving customers in internal issues in this manner, It's uncalled for. Intentionally wasting a customer's time and intentionally messing up a print job that badly to the point it's obvious it's intentional, with management standing right there, that's a serious issue.

I'm still out a manual. One i paid for.

I really had high hopes and was overly patient. Until things change... It's a roll of the dice as to whether your print will come out...

I have visited the store recently this store in an attempt to purchase my niece's school supplies. Upon entering the business I was not familiar with the location and knew that I would need assistance with locating items on the school issued essential list. While seeking items on the list i peered around the store to see if there was any reps on the floor who could help. No one in sight, but at the register stood a group of staff- four. I politely asked if there was anyone who could help me find where the reams of papers were located and with a taunting smirk, sales clerk, Jania said, no. I was not offered any other help from the other staff who congregated. Still, I tried my best to remain positive and finish shopping but that lack of customer service made me exit the store. Great hospitality is essential now, more than ever. The pandemic has highlighted just how valuable kindness is. With so many health uncertainties plaguing the world, customers who are attempting to provide children with the necessary tools to thrive in the education system, should not be treated as if they are a burden to staff who are fortunate enough to have jobs in unstable economy. I am not happy at all. I have called the store to give them an opportunity to become aware internally but I was met with that same energy given in the store, annoyance. I asked for the store manager and their name, the person who answered happen to be "Jania" again and she said his name is "Dan...super easy" she arrogantly stated. I asked for any other manager on duty and then I was told all managers are busy with inventory and could not come to the phone. I cordially ended the call feeling even worse than when in the store... I have literally never written a unsatisfactory review before but the type of treatment being rendered to patrons is unacceptable and training needs to be urgently...

Been shopping at this Staples for years now but unfortunately that's going to have to come to an end. Within the past year the customer service has changed drastically. And I believe that stems from the new employees. The last few times I have come to pick up my prints there have been errors. To which, I've let go since it was simple prints and not anything major. However, today was by far the worse customer service I've ever experienced. The employee at prints sat on the phone in the back talking to whom I believe was someone she knew personally pretending as if she was speaking to a customer. After about 2 minutes I signaled to her that I was waiting for assistance to which she looked at me and mouthed what I believe was "you gotta wait." Me being the patient person I am, I waited. Waited for what had to be maybe 6-8 minutes until she finally decided to ask me what I needed. Keep in mind there was no, "How can I help you today?" Or "Sorry for the wait." Because not only did I stand there and wait but she proceeded to walk around and do things as if a customer wasn't right in front of her. I told her I was picking up an order to which she printed. Once received I noticed I was missing the other half of my order. When I called to her for assistance she said in exact words, "What?!" I've worked in customer service before and cannot even fathom how speaking and treating customers like this is even allowed? My former managers and employers would never accept this type of behavior! New employees definitely need to undergo customer service training prior to working...