After being on hold for 59 min I got hung up on. I don't live in town so want to make sure before drive 30 min in said I was #1 in queue then I wasn't then disconnected. I went there only to find out they did not have this type of medication 45 seconds on the phone and I could have it cleared up all they want to say is not our fault we are short handed if you know anybody send them our way. First I am not recruitment for rite Aid second probably could do a better job. Was told the pharmacy manager was off I used to be a manager on salary plus bonuses and when I did not have enough employees guess what I would have to work. Now asked for store manager she said they don't take complaint for the pharmacy I tried to get some answers but quote " you are being disruptive please leave and don't come back I will let pharmacy that you are not allowed here" You are driving the locals somewhere else and will be dependent on just the tourists. And yes waiting on call back from corporate meanwhile leaving reviews everywhere I can next I will be on the sidewalk with a sign boycott rite Aid. No disabled Veteran should be...
Read moreSeriously the WORST customer service EVER!! I had a prescription to pick up and I recently pitched gold rx. The prescription was about $6 more than it was supposed to be and I asked them to run the gold rx. Janine said “it’s already ran” and I told her that was the good rx and that I had recently upgraded to the gold which made it less expensive. Janine huffed and said “is it really worth the couple of dollars?!” I said yes it is and she rolled her eyes and said “fine it will be awhile” I waited while she helped 5 other people and then helped me. The whole time I’m waiting the pharmacist Christina just sat there putting in prescriptions and talking about her daughter to Janine instead of helping me. Literally the customer service is the worst!!! The only positive thing I can say is the really nice lady there named Jamie she was so sweet and said “just so you know it only took it down about $6” I told her I knew and thanked her and she said “every dollar counts these days” she was just super nice and definitely turned a horrible experience into...
Read moreAll prescription at one time...a first. No multiple trips, every month for scripts.
OK, that lasted one month. Wow, the incredible amount of frustration just to get two scripts, unbelievable. I understand the service sector, especially healthcare has taken a hit. Along with Bi-mart closing South end Rx and did six 5 closing Florence location. Leaving LC and Newport tight and operating with prn/agency staff at times. But just maintaining the website would go a long way When you suddenly can't check refill box and the phone repeatedly tells you no one is ever going to answer (yes it's intended).
I no longer get my months worth at once but must shuffle my crippled body there 4x for each one. Accepting partial fills on the 5th visit, that again, increase my my travel. Travel that is...
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